Recruit Ref: L058117123
Posting Date: 2024-05-22
Greater Bay Airlines Company Limited
Greater Bay Airlines Company Limited

Greater Bay Airlines is a newly established airline, incorporated in Hong Kong and with its principal place of business in Hong Kong. The airline has been granted a licence by the Air Transport Licensing Authority (ATLA) to operate scheduled air services between Hong Kong and 104 routes covering Chinese Mainland and destinations in Asia Pacific. As a Hong Kong based airline, and in line with the national development policy to further deepen cooperation amongst Guangdong, Hong Kong and Macao (The Greater Bay Area), our vision is to support the Hong Kong international aviation and financial centre, and facilitate tourism, logistics, trading and investment in the Greater Bay Area by developing an air services network, both regional and international, from Hong Kong to our target destinations in Chinese Mainland and Asia Pacific.

Our growth plan means we are continually seeking dynamic, high calibre talent who wish to develop a career in aviation. We offer ample development and advancement opportunities to people with the drive, ambition and potential to succeed.

GROUND SERVICES SUPERVISOR (PASSENGER SERVICES)

GROUND SERVICES SUPERVISOR (PASSENGER SERVICES)

You are expected to assist Guest Services Manager (Passenger Services) (GSM(PS)) to develop and establish standards, procedures and training on ground operations, including Passenger & Baggage Services, and to ensure all ground operations activities are conducted according to the Company’s Standard Operating Procedure to achieve the highest level of Quality, Safety and Security.

 

Key Responsibilities

  • Assist GSM(PS) to develop and maintain Passenger & Baggage Services, related policy and procedures, training materials and upkeep the training records to ensure compliance with company standards, IOSA and, regulatory requirements
  • Coordinate with all stakeholders including commercial and operations team for new product and service roll out
  • Ensure all policies, procedures and standards relating to Passenger and Baggage handling are in compliance with airport, regulatory, corporate quality, safety and security requirements
  • Responsible for the implementation of the changes and ensure that the policies are outlined in our Standard Operating Procedures (SOP)
  • Deliver Passenger and Baggage Services training to internal and external staff when required
  • Prepare data and presentation material for management review
  • Monitor industrial Passenger and Baggage services trend including new policy and procedure, regulation, service level, to establish strategic long-term planning to enhance passenger experience and regulatory compliance
  • Identify potential hazard, safety, and security threats and report to headquarter timely and carry out follow up action for risk mitigation
  • Comply with all applicable laws, regulations, requirements, standards, and procedures of the Company in all locations where operations are conducted
  • Perform duties as assigned by supervisor when necessary

 

Requirements

  • Hong Kong permanent resident status
  • Tertiary education or above in any discipline
  • A minimum of 5 years aviation or airline experience, including 2 years in supervisory level
  • Knowledge of all aspects of Ground Operations
  • Knowledge of IOSA requirements would be an advantage
  • Excellent command of English & Chinese (Putonghua is a plus)
  • Advance knowledge in Microsoft Office
  • Excellent customer service mindset
  • Able to perform roster duty as assigned from time to time
  • Able to travel overseas extensively, as and when required

We offer a competitive compensation package to the successful candidate. Interested parties, please click “Apply Now” to submit your application no later than 21 June 2024.

For more information of our recruitment, please visit our company website: https://www.greaterbay-airlines.com/hk/en/join-us/join-our-team.html 

Greater Bay Airlines is an Equal Opportunities employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.  Our Personal Information Collection Statement will be available upon your online application. Applicants not being notified within 8 weeks may consider their application unsuccessful.  Their personal data will be retained for a period of 12 months from the application date and will be destroyed thereafter.


Summary
Industry:
Airline 
Job Position Level:
Middle 
Employment Term:
Full Time 
Min. Edu. Level Req:
Diploma 
Minimum QF Level attained:
-- 
Total Working Exp:
5-10 
Salary(HKD):
--
Location:
Outlying Islands / Tung Chung
Benefits:
  • Medical Insurance
  • Staff Discount
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Keywords: 大灣區航空,大灣區,Airway,GBA,Airline
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