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Recruit Ref: R6480571
Posting Date: 2019-09-03
Hang Seng Bank
Hang Seng Bank

We are currently seeking high-caliber individuals to join our team for the following position.

Retail Banking and Wealth Management - Customer Contact Centre

Senior Customer Service Representative / Senior Sales Representative
  • Provide quality phone banking services
  • Identify customer needs and offer suitable products to the Bank’s customers
  • Diploma or Degree Holder; Form Five or DSE Graduates (5 subjects at Grade E / Level 2 or above in the HKCEE / HKDSE, including Chinese, English and Mathematics) with relevant working experience will also be considered
  • Passes in Insurance Intermediaries Qualifying Examinations (IIQE) Paper 1, 2, 3 and Hong Kong Securities and Investment (HKSI) Paper 1, 7, 8 an advantage
  • Internal movement between Customer Service and Sales Streams is welcome for all-round development

Customer Service Stream*
- Senior Representative / Officer
Provide customer service in the assigned section

- Senior Officer I & II
Provide full-scope of customer service in the assigned / cross section

- Senior Officer III
Mentor junior customer service agents

- Assistant Manager
Be the team leader and monitor the team’s performance


Sales Stream*
- Senior Representative / Officer
Promote products in the assigned section

- Senior Officer I & II
Cross-sell and upsell products based on customers’ needs

- Senior Officer III
Mentor junior sales agents

- Assistant Manager
Be the team leader and monitor the team’s performance

* Step progression is subject to individual performance and group policy.

To apply, please submit your CV to tao.application@hangseng.com

Member HSBC Group

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank’s personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable position within the Bank and its related companies over a one-year period, after which their personal data will be destroyed.


Summary
Industry:
Banking / Finance / Securities / Investments 
Job Category / Function:
Employment Term:
Full Time 
Min. Edu. Level Req:
DSE  
Total Working Exp:
-- 
Salary(HKD):
--
Benefits:
  • Promotion
This job is already expired. Here to continue job search.
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