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Recruit Ref: L04867635
Posting Date: 2019-12-07
Harbour City Estates Ltd
Harbour City Estates Ltd

HARBOUR CITY, the flagship property of Wharf Real Estate Investment Company Limited, situated in the commercial hub of Tsim Sha Tsui, boasts 8.4 million square feet of prime commercial space comprising offices, retail shops, serviced apartments, hotels and club, and approximately 2,000 car parking spaces. With its over 450 shops including about 50 restaurants and one cinema, Harbour City is home to Hong Kong's largest shopping, dining and entertainment centre.

Join our winning team and make a difference in your career!

We sincerely invite high caliber, committed and professional candidates who are intelligent, dynamic and with good business acumen to join us. Interest parties are invited to send full resume to recruit@harbourcity.com.hk.

Client Relationship Officer

We are looking for a Client Relationship Officer to assist the team in creating and nurturing long-term relationships with our loyalty customers. You will resolve any issues that arise to ensure the privileged and caring shopping experiences at Harbour City, as well as to elevate the loyalty among the key customers.  

In this role, you should be part of the team building long-term relationships with our key customers, addressing customer concerns, grasping customer needs and brainstorming ways to fulfill them.  

Key Responsibilities:

  • Assist in planning, organizing and implementing strategic plans to develop the customer database and to strengthen the customer loyalty
  • Provide supports and co-ordinations to daily CRM operations and VIC programs (such as VIC event RSVP)
  • Be the key contact point of loyalty club member enquiries and responses
  • Assist the Manager in the daily coordination and administrative works on CRM initiatives and preparation of client data analysis report
  • Work closely with internal stakeholders and external parties in execution of CRM initiatives
  • Provide administration and logistics support for various marketing campaigns of the department

Requirements:

  • Degree holder in Business Administration, Hospitality, Marketing or a related discipline
  • 4 – 5 years of experience in CRM and customer relationship; preferably from luxury retail/hospitality
  • Strong client facing and relationship management experience
  • Excellent command in spoken and written English and Chinese; outstanding communication and negotiation skills
  • Highly organized, detail oriented, independent; a motivated, creative, dynamic and good team player

We offer 5-day week and competitive salary package that commensurate with experience and qualifications.  Interested parties are invited to send full resume stating contact telephone number, date available, present and expected salary to the recruitment email address.

(Personal data provided will be used strictly in accordance with the Company’s personal data policy which is available upon request.)


Summary
Industry:
Real Estate / Property Management 
Job Position Level:
Middle 
Employment Term:
Full Time / Permanent 
Min. Edu. Level Req:
Bachelor 
Total Working Exp:
4 
Salary(HKD):
-- (Monthly)
Location:
Yau Tsim Mong District / Tsim Sha Tsui
Benefits:
  • Five-Day Work
  • Medical Insurance
  • Performance Bonus
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