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Employer Ref: RTF-12019
Recruit Ref: L055840220
Posting Date: 2022-12-01
HKT Services Limited (Group)
HKT Services Limited (Group)

HKT (SEHK: 6823) is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sales, outsourcing, consulting, and contact centers.

HKT offers a unique quadruple-play experience in Hong Kong delivering media content on its fixed-line, broadband Internet access and mobile platforms jointly with its parent company, PCCW Limited.

HKT also provides a range of innovative and smart living services beyond connectivity to make the daily lives of customers more convenient, whether they are at home, in the workplace, or on the go.

Analyst – Resources Planning

Your role

  • Analyze historical trends and deliver accurate forecasts for call center staffing requirements at annual, monthly, daily and intra-day
  • Communicate any interruptions to stakeholders and co-ordinate necessary actions to minimize any risk to Service Level in the call center
  • Identify and recommend process improvement and efficiencies
  • Provide long term and short term capacity plans, forecasts and schedules
  • Ensure the preparation of business models and standard reporting requirements
  • Operate and maintain a number of data models which will allow clear understanding of business KPI‘s and key drivers across business operations

To succeed in this role

  • Diploma or above in Computer Science/ Information Technology or related discipline with 6 years’ relevant working experience
  • Highly developed with Microsoft Excel (including VBA), Access and database applications
  • Experience in using SQL and SAS solutions will be an added advantage
  • Good command in both written & spoken English and Chinese
  • Good analytical and problem solving skills
  • Strong interpersonal and communications skills
  • Able to work independently and under pressure


We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume (please put our ref no. on the application subject), stating your present and expected salary to Human Resources Department by sending Email to

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (, a copy of which will be provided immediately upon request.

Job Position Level:
Employment Term:
Full Time 
Min. Edu. Level Req:
Minimum QF Level attained:
Total Working Exp:
  • Free Shuttle Bus
  • Life Insurance
  • Medical Insurance
  • Performance Bonus
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Keywords: 1010,CSL,HKT,PCCW
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