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Employer Ref: RTF-12024
Recruit Ref: L055840225
Posting Date: 2022-12-01
HKT Services Limited (Group)
HKT Services Limited (Group)

HKT (SEHK: 6823) is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sales, outsourcing, consulting, and contact centers.

HKT offers a unique quadruple-play experience in Hong Kong delivering media content on its fixed-line, broadband Internet access and mobile platforms jointly with its parent company, PCCW Limited.

HKT also provides a range of innovative and smart living services beyond connectivity to make the daily lives of customers more convenient, whether they are at home, in the workplace, or on the go.

Assistant Unit Manager, Concierge Service

Your role

  • To lead the team to exceed key performance measures in concierge service, in alignment with company’s business direction;
  • To explore the latest trend and hottest news, deliver to the team to provide valued suggestion on customer’s enquiry to build up a trustworthy service to customer
  • To identify opportunities and leads follow-through discussions to improve service processes and contribute to “Go the Extra Mile";
  • To effectively coach and motivate team members and fosters collaboration, by recognizing positive attitude and behavior;
  • To identify training needs, develops and executes service plans effectively for continuous improvements;
  • To ensure the team operates in compliance with all internal and external regulations and guidelines. 
  • To study the call nature, analyst on customer enquiry trend to provide the latest customer needs to manager.

To succeed in this role

  • Matriculated/ Diploma holder with a minimum of 2 years’ experience in contact center operation, of which one year in a supervisory role; 
  • Possesses strong leadership, proven experience in managing team performance;
  • Demonstrated technical knowledge and business acumen;
  • Proficiency in written and spoken English, Cantonese and Putonghua;
  • Intermediate to advanced skills of Microsoft Excel, PowerPoint and Word; 
  • Excellent communication and interpersonal skills;
  • Demonstrated analytical, problem solving and decision making skills;
  • Highly customer centric, having a positive and open mindset; 
  • Must be able to work autonomously and is result-oriented. 

We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume (please put our ref no. on the application subject), stating your present and expected salary to Human Resources Department by sending Email to or WhatsApp 6392 5242 for enquiries.

For more information on other job opportunities of PCCW, please visit our website:

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (, a copy of which will be provided immediately upon request.

Job Position Level:
Employment Term:
Min. Edu. Level Req:
Minimum QF Level attained:
Total Working Exp:
2 or above 
Kwun Tong District / Kowloon Bay
  • Flexible Working Hours
  • Free Shuttle Bus
  • Life Insurance
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Keywords: CSO,HKT,PCCW,1010
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