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Employer Ref: RTF-12022
Recruit Ref: L055840223
Posting Date: 2022-12-01
HKT Services Limited (Group)
HKT Services Limited (Group)

HKT (SEHK: 6823) is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sales, outsourcing, consulting, and contact centers.

HKT offers a unique quadruple-play experience in Hong Kong delivering media content on its fixed-line, broadband Internet access and mobile platforms jointly with its parent company, PCCW Limited.

HKT also provides a range of innovative and smart living services beyond connectivity to make the daily lives of customers more convenient, whether they are at home, in the workplace, or on the go.

Team Supervisor, The Club

Your role:

  • Lead a team to exceed key performance measures in service set by the Company
  • Motivate and encourage the team to provide satisfying solutions to customers in a professional manner
  • Take initiatives to review service procedures, identify training needs and facilitate the roll-out process to ensure a smooth adaptation
  • Monitor and ensure the productivity levels, service standards and customer relations are maintained.
  • Ensure the team operates in compliance with all internal and external regulations and guidelines.

To succeed in this role:

  • Matriculated / Diploma holder with a minimum of 5 years’ experience in contact center operation, preferably in inbound contact center, of which 3 year in a supervisory role.
  • Excellent communication and interpersonal skills
  • Proficiency in written and spoken English, Cantonese and Putonghua
  • Intermediate to advanced skills of Microsoft Excel, PowerPoint and Word
  • Decisive, analytical with proven leadership and problem-solving skills
  • Self-motivated, result-oriented and able to work under pressure with minimal guidance
  • Willing to perform shift duties, including weekends and public holidays if required.
  • Sound knowledge of loyalty/ ecommerce filed is a plus.

We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume (please put our ref no. on the application subject), stating the details of your academic achievement and GPA to Human Resources Department by email to career-cso@pccw.com or WhatsApp 6392 5242 for enquiries.

For more information on other job opportunities of PCCW, please visit our website: www.pccw.com.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (http://www.hkt.com/privacy-statement), a copy of which will be provided immediately upon request.


Summary
Industry:
Tele-communications 
Job Position Level:
Middle 
Employment Term:
Full Time 
Min. Edu. Level Req:
Diploma 
Minimum QF Level attained:
-- 
Total Working Exp:
3 or above 
Salary(HKD):
--
Location:
Kwun Tong District / Kowloon Bay
Benefits:
  • Free Shuttle Bus
  • Medical Insurance
  • Performance Bonus
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Keywords: HKT,PCCW,1010,CSL
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