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Employer Ref: RTS-09120
Recruit Ref: L0503254249
Posting Date: 2021-09-13
HKT Services Limited
HKT Services Limited

About HKT

HKT (SEHK: 6823) is Hong Kong's premier telecommunications service provider and a leading innovator. Its fixed-line, broadband, mobile communication and media entertainment services offer a unique quadruple-play experience. HKT meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, media entertainment, enterprise solutions and other telecommunications businesses such as customer premises equipment sales, outsourcing, consulting and contact centers.

HKT is the first local mobile operator to launch a true 5G network in Hong Kong. Backed by its substantial holding of 5G spectrum across all bands and a robust and extensive fiber backhaul infrastructure, HKT is committed to providing comprehensive 5G network coverage across the city.

HKT delivers end-to-end integrated solutions employing emerging technologies such as 5G, cloud computing, Internet of Things (IoT) and artificial intelligence (AI) to accelerate the digital transformation of enterprises and contribute to Hong Kong's development into a smart city.

Riding on its massive loyal customer base, HKT has also built a digital ecosystem integrating its loyalty program, e-commerce, travel, insurance, FinTech and HealthTech services. The ecosystem deepens HKT’s relationship with its customers thereby enhancing customer retention and engagement.

Employing approximately 15,900 staff, HKT is headquartered in Hong Kong and maintains a presence in mainland China as well as other parts of the world.

The share stapled units of the HKT Trust and HKT Limited are listed on The Stock Exchange of Hong Kong Limited (SEHK: 6823).

HKT Limited is a company incorporated in the Cayman Islands with limited liability.

For career opportunities, please visit

(Senior) Customer Data Analyst

Group Introduction

HKT Consumer Group manages the operations and the business development of all HKT consumer products and services, including broadband services, fixed line and IDD services and a range of smart living services and applications. 


HKT Consumer Group provides reliable local and international fixed line service for its residential users. eye Smart Communications Service is a comprehensive service including audio and video call functionality, and access to a range of educational and infotainment apps which are suitable for all family members.


We also provide broadband Internet services through the HKT Premier, NETVIGATOR and LiKE 100 brands to meet customers’ different needs. We provide an array of value added services to ensure high-quality and safe online experience, as well as to meet customers’ aspirations for a smarter home.


HKT Consumer Group has extended service offerings beyond connectivity into Smart Living to help customers build a modern and convenient home.


We have also deployed the latest technologies to offer innovative services, including one-stop eLearning solutions under the HKT Education brand and cloud-based health data management service under the eSmarthealth brand.


If you are interested, please visit us at

Or follow us on our LinkedIn at


Your role

As a team member of Customer Data Analytics Team under Consumer Group, you will be responsible for performing target database list generation, data extraction, campaign tracking, supporting database development, business performance reporting, customer data analyses that enables PCCW/HKT Business Units to grow and retain their customer base, and to provide fact-based data driven insights on customer behavior and lifetime value.

Major job responsibilities include:

  • Perform data extraction on demand to fulfill marketing programs’ requirements;
  • Compile reports relating to business performance/service usage, customer analyses, and statistical modeling;
  • Perform campaign tracking, assist in execution of standard data mapping jobs and verify data sets;
  • Conduct user acceptance test of in-house-developed applications.


To succeed in this role

  •  University graduate in Computer Science, Information Technology, Data Science, Statistics or relevant discipline;
  • 1 - 2 years' working experience in programming, data extraction, MIS;
  • Proficiency in relational databases - SAS, SQL, VBA, with knowledge and experience on Python is a plus;
  • Practical experience in working with data visualization tools is preferred (e.g. Qlik View/Sense or Tableau);
  • Good analytical and interpretation skills;
  • Self-motivated and able to accomplish multiple tasks under tight timeline;
  • Good command in both spoken and written English;
  • Fresh graduate students with SAS knowledge will also be considered


Working location

  • Quarry Bay


If you have the desire for an exciting and rewarding career, please send us your resume immediately, quoting the reference number, your present and expected salary via email to Human Resources.



HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement ( ), a copy of which will be provided immediately upon request.

Job Category / Function:
Job Position Level:
Employment Term:
Full Time 
Min. Edu. Level Req:
Total Working Exp:
Eastern District / Quarry Bay
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