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Employer Ref: RTT-03303
Recruit Ref: L0503251891
Posting Date: 2021-03-05
HKT Teleservices
HKT Teleservices

About HKT Teleservices

HKT Teleservices is an operating subsidiary of HKT, Hong Kong’s premier telecommunications service provider which is majority-owned by PCCW Limited.

HKT Teleservices offers clients world class global contact center and BPO services in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Operating a global network of multi-channel contact centers, HKT Teleservices provides support in languages covering over half of the world’s population.

HKT Teleservices is consistently ranked among the world’s leading contact center service providers. With over 8,700 agent positions in Hong Kong, mainland China and the Philippines, HKT Teleservices provides local and multinational companies a wide array of skills to service more than 100 million customer contacts annually. To learn more, please visit

Customer Due Diligence Officer (Virtual Banking)


  • Perform outbound call to obtain further information from customers in relation to AML related tasks (e.g. Name Screening, Customer Due Diligence, and Transaction Monitoring Review)
  • Gather the right information via customer contacts and raise follow-up questions during the call to facilitate the backend investigation process 
  • Escalate any red flag of potential AML/Fraud risk when having a conversation with the customer
  • Work closely with Operations on the overall handling of AML related tasks
  • Any ad-hoc outbound calls to support the function


  • 1-2 years’ experience in Banking field in which client facing role such as Sales / Branch staff is preferred
  • Experience in CDD / AML / FCC related fields will be an advantage
  • Strong communication skill (Chinese / English)
  • Self-motivated, independent, able to work under pressure and good time management skill
  • Working Location: Meifoo
  • Immediate available will be an advantage

 We offer : 

  • 5 day work per week
  • 14 days' paid annual leave
  • Comprehensive medical coverage
  • Non-Contributory Provident Fund
  • Attractive incentive bonus, join-in bonus and shift allowance (if applicable)
  • Clear career path
  • Structured training programme

Applications should be sent to us by clicking or by post

Post:   Human Resources, HKT Limited, 13/F, 9 Po Lun Street, Lai Chi Kok, Kowloon.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

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Job Category / Function:
Job Position Level:
Employment Term:
Full Time / Permanent 
Min. Edu. Level Req:
Total Working Exp:
Eastern District / Quarry Bay
  • Medical Insurance
  • Performance Bonus
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Keywords: HKT,PCCW
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