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Employer Ref: RTT- 01273
Recruit Ref: L0503251163
Posting Date: 2021-01-02
HKT Teleservices
HKT Teleservices

關於香港電訊專業客服

香港電訊專業客服是香港首屈一指的電訊服務供應商香港電訊的營運附屬機構之一,而香港電訊的大部分股權由電訊盈科有限公司持有。

香港電訊專業客服為客戶提供世界級的環球客戶聯絡中心及客服管理外判服務,範圍包括話音及非話音客戶服務、技術支援、銷售、挽留客戶及其他業務流程。香港電訊專業客服經營一個多渠道的環球客戶聯絡中心網絡,所支援的語言覆蓋全球超過一半的人口。

香港電訊專業客服屢獲評為世界領先的客戶聯絡中心服務供應商。透過設於中國香港、中國內地及菲律賓超過8,700個服務員席位,香港電訊專業客服每年為當地及跨國機構服務超過一億個客戶來電。有關香港電訊專業客服的詳情,請流覽網址
www.hktteleservices.com/

Customer Service Executive (General Enquiry) 電話客戶服務主任(全職)(一般查詢熱線)

Job Description

  • 為配合客戶業務需要,香港電訊專業客服現正為一電子智能卡公司的客戶服務熱線招聘上述職位。

職務:

  • 處理客戶電話查詢及投訴

職位要求:

  • 中五或以上程度
  • 一年或以上客戶服務經驗
  • 操流利廣東話,略懂英語
  • 能提供優質客戶服務,具良好電話對答技巧
  • 需輪班工作 (星期一至六:上午九時至下午九時,星期日、公眾假期休息,輪班輪休)
  • 歡迎應屆畢業生及無工作經驗者申請,即時上班者優先

全職同事可享以下福利待遇 :

  • 14天有薪年假
  • 5天工作日
  • 完善的在職培訓
  • 免費醫療福利包括門診及住院保障
  • 電訊及其他産品員工折扣優惠

 有意應徵者可按 PCCW-TELSJobs2@pccw.com 或透過WhatsApp 9020 1638 申請。

電訊盈科為平等機會僱主,歡迎所有合資格人士申請各項職位,申請人所提供的資料絕對保密,並只作與招聘有關的用途。在使用求職者所提供的個人資料時,僱主會嚴格遵守其個人資料政策的規定,並在收到有關要求後,會隨即提供一份有關政策的複本。

個人資料政策

www.pccw.com


Summary
Industry:
Tele-communications 
Job Position Level:
General 
Employment Term:
Full Time / Part Time / Permanent 
Min. Edu. Level Req:
F.5 / HKCEE 
Total Working Exp:
1 or above 
Salary(HKD):
--
Location:
Sham Shui Po District / Lai Chi Kok
Benefits:
  • Five-Day Work
  • Medical Insurance
  • Performance Bonus
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