Cinderella Media Group Recruit.com.hk
Employer Ref: RTT-04719
Recruit Ref: L0452244877
Posting Date: 2019-04-21
HKT Teleservices

About PCCW Teleservices

About HKT Teleservices

HKT Teleservices is an operating subsidiary of HKT, Hong Kong’s premier telecommunications service provider which is majority-owned by PCCW Limited.

HKT Teleservices offers clients world class global contact center and BPO services in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Operating a global network of multi-channel contact centers, HKT Teleservices provides support in languages covering over half of the world’s population.

HKT Teleservices is consistently ranked among the world’s leading contact center service providers. With over 10,000 agent positions in Hong Kong, mainland China, the Philippines, the United States and Panama, HKT Teleservices provides local and multinational companies a wide array of skills to service more than 100 million customer contacts annually. To learn more, please visit http://www.hktteleservices.com/.

Website

www.pccw.com

Team Leader

On behalf of our client (a famous financial services / E-business company), we invite enthusiastic and energetic candidate to join as team leader for the following challenging and rewarding position.​

Responsibilities

  • Report to team manager and supervise a team of customer services executives to deliver superior customer services via various channels
  • Provide guidance and support to facilitate team members in service delivery and daily operations, resolve complex member enquiries and handle complaints escalated from team members effectively
  • Review and evaluate the service quality of the team members
  • Work closely with team managers on customer feedback and undertake analysis for service review and improvement
  • Perform ad hoc tasks as required

Requirements

  • Diploma or degree holder with minimum 3 years of relevent experience in customer service including 1 year supervisory / team leader experience
  • Solid experience in call center operation would be an advantage
  • Positive thinker with good management skill and exceptional customer service attitude, and an ability to listen, analyze and find solutions
  • Initiate, open-minded, result-oriented and able to work under pressure
  • Proficiency in MS Excel & MS Word and Chinese word processing
  • Proficiency in spoken and written English and Chinese, Mandarin is an advantage
  • Able to work on shift duty (Work on public holiday may be required)

We Offer

  • 5-day work week
  • 14 days’ paid annual leave
  • Medical Coverage since commencement date
  • PCCW Group Staff Discount

Applications should be sent to us by email to  PCCW-TELSJobs2@pccw.com or click the Apply button.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

Privacy Policy Statement


Summary
Industry:
Tele-communications 
Job Position Level:
General 
Employment Term:
Full Time / Permanent 
Min. Edu. Level Req:
Diploma 
Total Working Exp:
3 or above 
Salary(HKD):
--
Benefits:
  • Five-Day Work
  • Medical Insurance
Recruit.com.hk is an online recruitment website offering the latest sales job advertisements in Hong Kong. Applicants can search for sales engineer, sales executive and representative, sales supervisor, assistant sales manager and other sales related positions. sales jobs in manufacturing, wholesales, IT, banking are also available to be searched. Other employment possibilities on advertising, accounting, merchandising, IT and social welfare are listed on the site. job hunters with no working experience can start up their career being a management trainee or graduate trainee. Gain more working experience in participating as summer interns or join other internship opportunities.
Keywords: HKT & PCCW
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