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Employer Ref: RTS-10202
Recruit Ref: L0503254458
Posting Date: 2021-10-23
HKT
HKT

About HKT

HKT (SEHK: 6823) is Hong Kong's premier telecommunications service provider and a leading innovator. Its fixed-line, broadband, mobile communication and media entertainment services offer a unique quadruple-play experience. HKT meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, media entertainment, enterprise solutions and other telecommunications businesses such as customer premises equipment sales, outsourcing, consulting and contact centers.

HKT is the first local mobile operator to launch a true 5G network in Hong Kong. Backed by its substantial holding of 5G spectrum across all bands and a robust and extensive fiber backhaul infrastructure, HKT is committed to providing comprehensive 5G network coverage across the city.

HKT delivers end-to-end integrated solutions employing emerging technologies such as 5G, cloud computing, Internet of Things (IoT) and artificial intelligence (AI) to accelerate the digital transformation of enterprises and contribute to Hong Kong's development into a smart city.

Riding on its massive loyal customer base, HKT has also built a digital ecosystem integrating its loyalty program, e-commerce, travel, insurance, FinTech and HealthTech services. The ecosystem deepens HKT’s relationship with its customers thereby enhancing customer retention and engagement.

Employing approximately 15,900 staff, HKT is headquartered in Hong Kong and maintains a presence in mainland China as well as other parts of the world.

The share stapled units of the HKT Trust and HKT Limited are listed on The Stock Exchange of Hong Kong Limited (SEHK: 6823).

HKT Limited is a company incorporated in the Cayman Islands with limited liability.

For career opportunities, please visit www.hkt.com

Sales Planning Executive

Your Role

  • Assist the team managers on operation workflow and knowledge management for achieving service excellence and cost-effectiveness 
  • Coordinate with internal teams and external working partners to timely resolve customer inquiries, complaints and requests
  • Identify areas of improvement and formulate initiatives to drive for continuous service and sales improvement

 

To succeed in this role

  • At least 3 years of working experience in contact centre Associate Degree / Higher Diploma or above  
  • Experience in broadband industry / healthcare industry / e-commerce customer service is highly preferred  
  • Customer-oriented and detail-oriented
  • Good communication, problem-solving, interpersonal and effective presentation skills
  • Good command of both written and spoken in Chinese and English 
  • Hands-on experience of PC operations (e.g. MS Word and Excel) and social media

 

We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume (please put our ref no. on the application subject), stating your present and expected salary to Human Resources Department by clicking whatsapp 6029 4292 https://bit.ly/3tidcUa

 

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement ( www.hkt.com/privacy-statement ), a copy of which will be provided immediately upon request.


Summary
Industry:
Tele-communications 
Job Category / Function:
Job Position Level:
General 
Employment Term:
Full Time 
Min. Edu. Level Req:
Associate Degree / Higher Diploma 
Minimum QF Level attained:
-- 
Total Working Exp:
3 or above 
Salary(HKD):
--
Benefits:
--
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