Cinderella Media Group Recruit.com.hk
Recruit Ref: L04836720
Posting Date: 2020-07-06
HOME DENTAL
HOME DENTAL

我們位於 尖沙咀/荃灣市中心的地區牙科中心在各位成員的努力下快速成長,致力為居住於九龍及新界的居民提供國際化的中高端家庭牙科護理服務(family-centered dental services),使患者在人生不同階段均能夠獲得切合自身需要的全面牙科護理解決方案(integrated dental solution)。充滿愛心和關懷的團隊文化在行業內是獨一無二的。我們希望在發展業務的過程中讓每一位團隊成員都有機會衝破自己的局限,發掘大家的無限可能。

Customer Care Officer 客戶服務主任 (5-day work)
  • Provide advisory service / insight to cope with customer needs
  • Understand customers’ needs and provide appropriate solution
  • Solicit customers’ feedback and identify problem trends for improvement actions
  • To conduct thorough investigation and identify the root cause
  • Record, track and coordinate the resolution of all customer queries/feedbacks
  • Manage complaint statistics and timely report to the manager
  • 能提供諮詢服務/建議以滿足客戶需求
  • 了解客戶需求並提供適當的解決方案
  • 徵求客戶的反饋意見並確定問題趨勢以採取改進措施
  • 進行完整調查並找出根本問題原因
  • 需記錄、跟進和協調所有客戶關於查詢及建議解決方案
  • 統計及管理投訴並適時向經理匯報

 

Requirements

  • Degree or diploma holder
  • Experience in serving Dental/ Medical/ Medical Cosmetology / Hospitality/ Banking customer preferable and at least 3 years of full-time working experiences with at least 2 years customer service experience, preferably in Call Centre
  • People oriented, good telephone manner with attentive listening, good communication skills
  • Good command of spoken and written English and Chinese (both Cantonese and Mandarin)
  • Good PC skills including Word, Excel & Chinese input
  • Empathy, Self-motivated, positive thinking & problem-solving skills
  • Able to work systematically with care, diligence & patience
  • 5-day work; Willing to work on roster basis
  • Candidates with more experience will be considered as Senior Officer

要求

  • 大學或文憑學歷
  • 須具其中相關牙科/醫療/醫學美容/酒店/銀行之客戶服務經驗,並具有至少3年的全職工作經驗和至少2年的客戶服務經驗,有客戶聯絡中心經驗更佳
  • 具以人為本理念,懂得良好電話溝通技巧及專心聆聽客戶疑問
  • 良好中(廣東話和普通話)、英文書寫和溝通能力
  • 良好電腦操作,包括Word,Excel和中文輸入
  • 具同理心、性格主動、積極和善於解決問題
  • 工作細心有條理、勤奮和耐心
  • 樂意輪班工作
  • 申請者如擁有較豐富之相關工作經驗,可獲考慮為高級客戶服務主任

 

Working location will be in Tsim Sha Tsui/ Tsuen Wan. We offer good career prospect and attractive remuneration package including 5-DAY WORK WEEK, discretionary bonus, birthday leave and dental benefit to the right candidate.  Interested candidates, please send detailed resume including salary expected to hr@homedentalhk.com or by clicking “APPLY”

我們提供良好的晉升機會和優厚薪酬待遇,包括5天工作週,酌情獎金,生日假和牙科福利。 有興趣者,請將詳細的簡歷(包括期望的薪金)發電郵至hr@homedentalhk.com或按 “申請”

 

 

 


Summary
Industry:
Health Care 
Job Category / Function:
Job Position Level:
Middle 
Employment Term:
Full Time 
Min. Edu. Level Req:
Diploma 
Total Working Exp:
3-10 
Salary(HKD):
$17,000 - $22,000 (Monthly)
Location:
Tsuen Wan DistrictYau Tsim Mong District / Tsim Sha Tsui
Benefits:
  • Birthday Leave
  • Five-Day Work
  • Medical Insurance
  • Overtime Pay
  • Performance Bonus
  • Staff Discount
  • Year end bonus
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Customer Care Officer 客戶服務主任 (5-day work)
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