The Job

• Supervise the IT operations/hotline staffs, providing guidance and support to ensure smooth functioning of the team.
• Oversee and prioritize daily IT operational tasks, ensuring timely resolution of issues and efficient service delivery to end-users.
• Manage and administer the ServiceDesk ticketing system (ServiceNow) function, ensuring that requests and incidents are logged, escalated, tracked, and resolved within agreed OLAs and SLAs.
• Monitor IT system performance and metrics, identifying affected areas and take appropriate escalation timely.
• Manage and administer job scheduling tool (Control-M).
• Collaborate with cross-functional teams to implement IT projects and initiatives, ensuring successful delivery within scope, timeline, and budget.
• Develop, improve and maintain standard operation procedures and documentation are being followed.
• Maintain the service level of service contracts and vendors for the Data Centre.
• Carry out Data Centre hardware movement control, govern the inventory and documentation update.
• Handling procurement process for Operation and ServiceDesk team.
• Conduct regular IT management meeting and prepare management report for operations/hotline team.
• Perform ad hoc assignments as required.

The Person

• Degree Holder in Computer Science or related disciplines.
• Minimum of 15 years relevant experience in computer operation, Service Desk support and Data Centre controls, preferably with experience in Control-M administration, configuration and scheduled job monitoring.
• Experience with IT service management (ITSM) frameworks and familiarity with service desk ticketing systems ServiceNow is required.
• Passed ITIL v3/v4 Foundation examination.
• Knowledge of ITIL-based service management processes including incident, problem and change management and ISO20000 best practices is preferable.
• Strong technical background in UNIX and database administration, data communication, and Windows servers would be an advantage.
• Knowledge of SQL statement would be an advantage.
• Excellent leadership and people management skills, with the ability to motivate and inspire a team to achieve goals and meet deadlines.
• Strong problem-solving and decision-making abilities, with a focus on providing excellent customer service and user satisfaction.
• Effective communication and interpersonal skills, with the ability to interact with technical and non-technical stakeholders at all levels of the organization.
• Aware changes need, willing to change and drive the change.
• Strong IT project management skill.
• Mature, dynamic, self-motivated and able to work under pressure.
• Proficiency in spoken and written English and Chinese.

Attractive remuneration package will be offered to suitable candidates. To apply, please send your application with full resume and reference quoted to Human Resources Manager by fax: 2882 4466 or through online application: https://careers.hkhs.com/

Applicants not invited for interview within 8 weeks may consider their applications unsuccessful.

You are welcome to visit our website www.hkhs.com to learn more about us.

Personal data provided by job applicants will be used strictly in accordance with the Housing Society’s personal data policies which is available in our website and obtainable upon request. Applicants may be considered for other suitable positions within the Housing Society and all personal data of unsuccessful candidates will be destroyed within 6 months upon completion of the relevant recruitment exercises.