Employer Ref: LDSS / ITSE
Recruit Ref: L050885372
Posting Date: 2021-04-17
Hong Kong Housing Society
Hong Kong Housing Society

Hong Kong Housing Society is a non-government organization aiming to serve the needs of the Hong Kong community in housing and related services. We strive to be a world-class housing solution provider and innovator with leadership in quality, value for money and management. We put Customer, Quality, Talent and Prudence as the core values that support our guiding principles.

Lead Desktop Service Support / IT Support Engineer [Ref: LDSS / ITSE]

The Job

  • Assist Desktop Support Supervisor and lead the team members to provide IT frontend support services including installation, update & support of desktop software and hardware, mobile devices, network equipment, estate file server, and IT accessories for end users among offices.
  • Administrate, monitor and support the Virtual Desktop Infrastructure including virtualization software, virtualization servers & shared storages.
  • Manage and provide stable and secure computing environment to end users including hardware, software upgrade and patching.
  • Maintain inventory database for all computer equipment and conduct PC and server hardware maintenance and periodical software inventory check to ensure the compliance of the HS’ IT policies and the correctness of the database information.
  • Conduct user briefing sessions on usage of desktop equipment such as Microsoft Office, wireless network, virtual desktop, email and Chinese Input systems, etc.
  • Follow the ISO 20000 framework and procedures to facilitate the operations of IT Service Desk to ensure all related incidents and service requests are resolved properly from initiation to closure within the Service Level and create the related knowledge document for sharing.

The Person

  • Degree holder in Computer Science, Information Technology or rated disciplines.
  • At least 5 years’ relevant experience in Desktop support.
  • Sound knowledge in operating Windows Server 2016, Win 7/10, network equipment and hubs, VMware Virtualization platform, Microsoft Outlook and Office 2016, desktop computer hardware & software, printers and mobile devices.
  • Good user relationship and able to work independently under pressure.
  • Experience in Cloud infrastructure setup and maintenance a definite advantage.

Attractive remuneration package will be offered to suitable candidates. To apply, please send your application with full resume and reference quoted to Human Resources Manager by fax: 2882 4466 or through online application: https://careers.hkhs.com/

Applicants not invited for interview within 8 weeks may consider their applications unsuccessful.

You are welcome to visit our website www.hkhs.com to learn more about us.

Personal data provided by job applicants will be used strictly in accordance with the Housing Society’s personal data policies which is available in our website and obtainable upon request. Applicants may be considered for other suitable positions within the Housing Society and all personal data of unsuccessful candidates will be destroyed within 6 months upon completion of the relevant recruitment exercises.

Website: https://www.hkhs.com/en/career-opportunities/career-opportunities 

Summary
Industry:
Association / Organization / Social Service / NGO 
Job Category / Function:
Job Position Level:
Middle 
Employment Term:
Full Time 
Min. Edu. Level Req:
Bachelor 
Total Working Exp:
5 
Salary(HKD):
--
Benefits:
--
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