The Job

• Managed data center, desktop support, operations and service desk functions, and IT team members.
• Support system Implementation, project management, audit and disaster recovery activities.
• Improve service quality and ensure capacity is proactively managed.
• Ensure Service Level Agreements for the enabling technologies are adequate, updated and relevant.
• Coordinate between external IT vendors and users to ensure successful execution of services and projects.
• Report periodically to the manager on operation, project, and budget management status.

The Person

• Bachelor Degree or above in Information Technology/Computer Science or equivalent.
• 15 years’ experience in IT industry. At least 10 years of experience managing IT desktop support, operations and/or hotline operations.
• Solid people management skills and experience with local staff and secondment.
• Essential vendor management skills to negotiate with IT vendors for outsourcing desktop and hotline operations.
• Strong project management skills to oversee projects, ensuring timely, budgeted, and high-quality completion. PMP certification preferred.
• In-depth knowledge of ITIL, certified and followed ITIL concept to operate DC and support team services.
• Capable of meeting deadlines and working under pressure.
• Proactive, highly self-motivated problem solver with strong analytics and attention to detail.
• Good team player with excellent communication.

Attractive remuneration package will be offered to suitable candidates. To apply, please send your application with full resume and reference quoted to Human Resources Manager by fax: 2882 4466 or through online application: https://careers.hkhs.com/

Applicants not invited for interview within 8 weeks may consider their applications unsuccessful.

You are welcome to visit our website www.hkhs.com to learn more about us.

Personal data provided by job applicants will be used strictly in accordance with the Housing Society’s personal data policies which is available in our website and obtainable upon request. Applicants may be considered for other suitable positions within the Housing Society and all personal data of unsuccessful candidates will be destroyed within 6 months upon completion of the relevant recruitment exercises.