The Job

• Act as the first point of contact and recommend appropriate follow-up actions and prepare draft replies for all public requests, enquiries and complaints received from various channels.
• Coordinate with internal parties to ensure all complaints are acknowledged and handled in a timely manner and provide support in crisis management.
• Provide summaries and analysis reports on public requests, enquiries and complaints to meet the operational or ad-hoc needs.
• Oversee the administrative and budget coordination duties of the Public Affairs Team.
• Prepare write-up for corporate publications and provide logistical support for production, as well as media events and stakeholders’ communication activities.

The Person

• Degree holder in Communications, Public Relations, Language Studies or related disciplines.
• Minimum 3 years’ related experience in corporate communications, complaint handling and customer services.
• Good command of spoken and written English and Chinese (Putonghua and Cantonese).
• Good computer literacy in Word, Excel and PowerPoint and the ability to design, operate and maintain database systems.
• Experience in video production is preferred.
• A proactive team player with good customer service and communication skills, mature, independent and able to carry out multi-tasks with high efficiency under tight schedules.

Attractive remuneration package will be offered to suitable candidates. To apply, please send your application with full resume and reference quoted to Human Resources Manager by fax: 2882 4466 or through online application: https://careers.hkhs.com/

Applicants not invited for interview within 8 weeks may consider their applications unsuccessful.

You are welcome to visit our website www.hkhs.com to learn more about us.

Personal data provided by job applicants will be used strictly in accordance with the Housing Society’s personal data policies which is available in our website and obtainable upon request. Applicants may be considered for other suitable positions within the Housing Society and all personal data of unsuccessful candidates will be destroyed within 6 months upon completion of the relevant recruitment exercises.