We are looking for a driven and experienced professional to take up the development and growth of Intergenerational (IG) Living and Ageing In Place (AIP) services under the membership & engagement platform.

In this role, you will play a key part in integrating service delivery, partnerships, and digital marketing strategies to enhance member engagement, drive service utilisation, and support intergenerational living initiatives across Health, Security, and Participation.

 The Job

• Responsible for the development and continuous enhancement of the Intergenerational (IG) Living and Ageing In Place (AIP) services
• Drive the development, integration and delivery of services across Health, Security, and Participation
• Manage partnerships with NGOs and service providers to ensure effective implementation of services / programme
• Lead digital platform operations, CRM and multi-channel marketing strategies
• Drive member acquisition, segmentation, and engagement to enhance service adoption and user experience
• Enhance user experience by ensuring seamless end-to-end customer journeys
• Monitor KPIs and leverage data insights to improve performance and service delivery
• Support programme implementation and coordinate with internal teams and external stakeholders
• Contribute to ongoing platform improvements, user enablement, and service quality

• Assist Manager (Social & Elderly Wellness) to monitor the team performance, providing necessary guidance and coaching.

The Person

• Degree in Marketing, Business Administration, Social Sciences, or related disciplines
• Minimum 8 years of experience preferably in social services, healthcare, service platform ecosystems, or ageing-related sectors
• Proven experience in intergenerational service or programme development, CRM platform engagement, digital marketing and stakeholder management
• Strong service design capability with a user-centric mindset
• Ability to integrate operations, marketing, and partnerships
• Good project coordination and stakeholder management skills
• Data-driven with good analytical and problem-solving skills
• Familiar with digital tools, SDLC, and UX/UI concepts
• Good communication & supervisory skills, self-motivated and adaptable in a dynamic environment

Attractive remuneration package will be offered to suitable candidates. To apply, please send your application with full resume and reference quoted to Human Resources Manager by fax: 2882 4466 or through online application: https://careers.hkhs.com/

Applicants not invited for interview within 8 weeks may consider their applications unsuccessful.

You are welcome to visit our website www.hkhs.com to learn more about us.

Personal data provided by job applicants will be used strictly in accordance with the Housing Society’s personal data policies which is available in our website and obtainable upon request. Applicants may be considered for other suitable positions within the Housing Society and all personal data of unsuccessful candidates will be destroyed within 6 months upon completion of the relevant recruitment exercises.