Senior Duty Manager / Duty Manager

Responsibilities:

• To represent management and take charge of situations and make necessary decisions in the absence of the Department heads.
• To provide and ensure efficient and quality front line guest services at all times.
• To maintain smooth relationships between management and guests, resolve problems arising from guests’ complaints and attend inquiries with dispatch and report all guest complaints, compliments, and suggestions to the management.
• To handle complaints which result in both satisfaction of the guests and protection of the Hong Kong Parkview interest.
• To maintain comments and complaints relating to service standards and take any necessary action to achieve the highest level of hospitality service.

Requirements:

• Degree or Diploma holder in Hospitality Management or related discipline
• A minimum of five years hotel operations experience with at least two years in supervisory level, preferably in Front Desk or Guest Services areas
• Good command in English, Cantonese and Mandarin with strong interpersonal and communication skills
• Strong analytical skill and can work independently under pressure
• Cheerful, friendly and customer oriented
• Knowledge of Property Management System – Opera
• Candidate with less experience would be considered as Assistant Duty Manager

What We Offer:

• 5-day work week
• Room sales incentive
• Medical plans
• Birthday leave
• Year-end double pay
• Duty meals
• Free parking
• Free shuttle bus (to and from Central; to Causeway Bay, Wanchai, Admiralty, and Aberdeen)

Please send full resume, expected salary and contact telephone number to

Hong Kong Parkview
Human Resources Department
88 Tai Tam Reservoir Road, Hong Kong
Confidential Fax No. 28123490                                        
Email:recruit@hongkongparkview.com

(All data collected will be used for recruitment purpose only)