Recruit Ref.: L049280321
Posting Date: 2020-09-18
Social Media Specialist - Customer Experience Management
Hong Kong Television Network Limited (HKTV)

What will You be Doing

  • Manage social media platforms by responding to customer inquiries and complaints in a timely manner
  • Engage with customers on social media platforms to build the strong image of HKTVmall
  • Work with other departments to solve customer issues and improve customer satisfaction
  • Escalate issues timely and correctly to team lead or supervisor to ensure high quality of service is maintained
  • Perform any ad hoc tasks as assigned

Who is our Right Fit

  • University degree holder
  • Minimum 1 year of relevant experience, preferably in social media management or customer service field
  • Exceptional writing and verbal communication skills in English and Cantonese
  • Excellent interpersonal and communication skills
  • Proactive with good team spirit and a can-do attitude
  • Self-motivated with the ability to work independently under pressure
  • Detail-minded and customer-oriented
  • Experience working in a fast-paced environment is preferred
  • Shift duty is required including weekdays, weekends & public holidays
  • Immediate availability is highly preferred


About Hong Kong Television Network Limited (HKTV)

Hong Kong Television Network Limited is a Hong Kong listed company (SEHK : 1137). Established in 1992, the Group possesses extensive and successful experience in telecom market liberalization, popularizing advanced technology and applications. The Group currently engages in the development of Hong Kong's largest 24-hour online shopping mall, HKTVmall, providing an "one-stop shop" platform to people in Hong Kong, including entertainment, online shopping, delivery service and impressive customer experience. We urge you to join our team who makes HKTV a great place to work in Hong Kong:

Being a HKTVer, You Can Enjoy

Competitive salary with attractive Talent Benefits, including:

  • Five-day week with flexi working hours before 10.00 am for selected functions in TKO office
  • Over 300,000 square feet headquarter, well equipped with self-run canteen, relaxing collaboration area
  • Free morning bus from selected districts (such as Tuen Mun, Tsuen Wan, Shatin, etc.) to office
  • Free round-trip shuttle bus service to the nearest MTR stations 3 times per hour
  • Talent 20% Off Purchase Discount Program
  • Free broadband Internet line up to 1 Gbps
  • Attractive education partnership allowance
  • 16 - 24-day annual leave, marriage, maternity, paternity, exam, birthday leave*, 2-day family care leave*, full pay sick leave and compassionate leave
  • Comprehensive dental benefit
  • Medical and life insurance coverage
  • Professional training and career advancement opportunities

*for Talents with over 1-year employment

We hope to see all high caliber talents joining this unparalleled e-commerce platform very soon. is a top job search site offering thousands of new job opportunities daily. Job-seekers can search for marketing jobs specialized in client management, public relations and marketing research. There are thousands of jobs in diverse fields like manufacturing, sales, retail and management. To manage job-hunting more efficient and effective, job hunters can subscribe as member and get notified of the latest job openings from recruiters.
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