Project Nature:

• (T26) This is a CAP position responsible for providing support on the iAM Smart self-registration kiosks, iAM Smart tablets and iAM Smart registration services.
• The iAM Smart Platform has been launched in December 2020. It is a key smart city infrastructure to provide all Hong Kong residents with a single identity and authentication to conduct online government and commercial transactions in a simple, convenient and secure manner. Commonly used government, public and private online services are now accessible through the platform.

Duties:

• Serve a contract assignment under InfoTech's headcount, full-time second to serve the Digital Policy Office (DPO);
• To liaise and coordinate with different parties for the operation support of iAM Smart self-registration kiosks, iAM Smart tablets and the provision of iAM Smart mobile registration services;
• To liaise and coordinate with different parties for the installation/relocation, maintenance and testing of iAM Smart self-registration kiosks, maintenance and testing of iAM Smart tablets including the broadband or 4G/5G connection;
• To inspect and quality check site preparation work of the contractors at locations where iAM Smart self-registration kiosks are installed;
• To provide technical and operation support for iAM Smart self-registration kiosks, iAM Smart tablets and iAM Smart registration services;
• To check and monitor the performance of services provided by the contractors;
• To review the service deliverables from the contractors;
• To conduct UAT for enhancement of iAM Smart system;
• To prepare statistics reports and documentation for iAM Smart project;
• To conduct iAM Smart registration services; and
• To perform any other duties assigned by the supervisors.

Requirements:

• May need to work on-site at different locations as assigned / provided by the government within Hong Kong;
• Have experience in technical and operation support of kiosks and mobile devices;
• Have experience in Windows support;
• Have experience in Windows security and hardening;
• Have experience in monitoring contractors;
• Have experience in conducting User Acceptance Test of software applications / apps;
• Be familiar with iAM Smart registration is preferred;
• Speak fluent Cantonese and good command of English and Chinese;
• Speak Putonghua is preferred; and
• Good communication and interpersonal skills.
• Technical Skills:
  • At least 1.5 years' experience in Internet/ Intranet (INT);
  • At least 1.5 years' experience in Windows 7/8/10 (W10);
  • At least 1.5 years' experience in Wireless and Mobile (WLM);
  • 1 year's experience in IT Planning (ITP) is an advantage;
  • 1 year's experience in IT Security (ITS) is an advantage;
  • 1 year's experience in Public Key Infrastructure (PKI) is an advantage;
  • 6 months' experience in Router Configuration (ROU) is an advantage.
• Non-technical Skills:
  • Good coordination skills is a must;
  • At least 1 year's experience in software testing (STM);
  • At least 1 year's experience in vendor management (VMG);
  • 1 year's experience in work with the Government (GOV) is an advantage;
  • Good Putonghua is an advantage;
  • Good written English is an advantage;
  • 1 year's experience in site preparation (SPE) is an advantage.
• Bachelor's degree/Higher Diploma in Computer Science, IT or equivalent;
• At least 3 years' post-qualification experience in which at least 1 year's relevant experience in a similar post and in a comparable capacity.

Original JD                    beckykong@infotech.com.hk                  Tel: (+852) 3978 8022