Recruit Ref: L049657252
Posting Date: 2022-05-27
InterContinental Grand Stanford Hong Kong
InterContinental Grand Stanford Hong Kong

Who we are?

Being recognized as World’s Leading Luxury Business Hotel by the World Travel Awards (WTA), InterContinental Grand Stanford Hong Kong is a five-star hotel that offers breathtaking views of Hong Kong’s Victoria Harbour. The hotel features 570 luxurious rooms and suites and the finest selection of world-class dining outlets from distinctive Italian to contemporary international buffet and award-winning Cantonese cuisine.

What’s your passion?

Whether you’re into singing, snow boarding or soap operas, we’re interested in YOU. We love people who apply the same amount of care and passion to their jobs as they do to their hobbies.

We’re looking for exceptional individuals to join our friendly and professional team at InterContinental Grand Stanford Hong Kong. You’ll be a positive, self-assured person with a really approachable manner.

Assistant Reservation Supervisor / Senior Reservation Sales Agent 助 理 訂 房 部 督 導 / 資 深 訂 房 部 文 員

Job Responsibilities:

  • Assist in supervising the Reservation team for providing guests service according to hotel policies and brand standard;
  • Process all incoming correspondence, including reservations orders and requisitions and assign tasks to Reservation Sales Agents;
  • Prepare daily and monthly OPERA reports;
  • Ensure the accuracy of all rate categories between OPERA and HOLIDEX;
  • Provide guidance and assistance to Reservation Sales Agents to ensure consistent high work quality;
  • Perform ad-hoc tasks as assigned.

Job Requirements:

  • Degree holders in hospitality management or related studies;
  • 4 years of working experience in hotel reservations with a minimum of 1 year at supervisory level;
  • Good organizational, problem solving and interpersonal skills are a must;
  • Excellent communication skills with good command of spoken and written English & Chinese;
  • Candidate with less experience will be considered as Senior Reservation Sales Agent.

We’ll offer the right candidate an attractive compensation package, on-going professional development and a culture of service excellence.

Applicants who do not hear from us within four weeks should consider their applications unsuccessful. Information collected will be used for employment purpose only.

Hotel / Hospitality 
Job Category / Function:
Job Position Level:
Employment Term:
Full Time / Permanent 
Min. Edu. Level Req:
Minimum QF Level attained:
Total Working Exp:
3 or above 
Yau Tsim Mong District / Tsimshatsui East
  • Education Allowance
  • Labour / Statutory Holiday
  • Life Insurance
  • Marriage Leave
  • Medical Insurance
  • On-the-job training
  • Paternity Leave
  • Promotion
  • Staff Discount is an effective online job search portal for those seeking job opportunities in Hong Kong, particularly in all hotel and hotel services jobs. Applicants who are interested in the hotel and hospitality industry can consider jobs in customer services, food and beverage, front desk, reservation, ticketing or tour guide. Apart from hotel jobs, employment possibilities in engineering, marketing, design and journalism are available. Keywords like engineers, programmers, designers, reporters and marketers can also use with the powerful job search engine to select suitable job position.
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