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Employer Ref: ADV/21/252
Recruit Ref: L05192583
Posting Date: 2021-10-27
ISS Facility Services Limited
ISS Facility Services Limited

Founded in 1901 as a Danish security company, the ISS Group has become one of the world’s leading facility services companies. Together with more than 480,000 employees in over 74 countries, delivers comprehensive integrated facility services to our customers around the world.

Our Hong Kong-based ISS Facility Services Limited employs more than 15,000 staff and is one of the largest integrated facility services companies in Hong Kong. To cope with our rapid expansion in Hong Kong, ISS Facility Services is seeking high caliber candidate to fill the following position.

IT Helpdesk Support (Job Ref: ADV/21/252)


  • Provide day-to-day support on troubleshooting, maintenance, network infrastructure, mobile applications, web services, end-user, Microsoft 365, and helpdesk support
  • Assist to monitor all network, security, and computer systems to meet the organization's business needs and future development
  • Assist to maintain the organization's LAN / WAN / WiFi environment and server systems
  • Identify, analyze, resolve network problems, performance issues and computer resources allocation
  • Handle installation of hardware and software as well as maintain software / hardware inventory, process renewal, maintenance, and subscription
  • Perform ad hoc duties as assigned


  • Diploma holder in Computer Science, Information Technology, or related disciplines
  • Minimum 1-2 years’ experience in networking administration / Microsoft 365, Systems support and LAN / WAN / WiFi management
  • Experience of monitoring datacenter / Windows domain server / VMWare perform / IT security or site management is preferred
  • Sound knowledge in TCP/IP, DNS, DHCP, Cloud service and VPN networks
  • Certification in ITIL is preferred but not a must
  • Proactive, detail-minded, problem solving skills and sensitive to business priorities
  • Good command of both spoken & written English & Chinese
  • Excellent interpersonal and communication skills to work with both internal stakeholders & external vendors
  • Immediately available is an advantage
  • Fresh graduates are welcome

We offer professional development opportunities, attractive remuneration and fringe benefits to the right candidate.  Interested parties please send a detailed resume, current / expected salary, contact number and the job reference no “ADV/21/252” to

Information provided by applicants will only be used for recruitment related purposes and will be handled confidentially by authorized personnel.  All personal data of unsuccessful candidates will be destroyed after three months from the date of applications.

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