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Employer Ref: B020
Recruit Ref: L052885302
Posting Date: 2022-08-15
Jebsen & Co Ltd
Jebsen & Co Ltd

Jebsen Group is a leading brand builder and a focused marketing, investment and distribution organisation. With over 125 years of continuous presence in Greater China, the Group has four Core Business Lines – Motors, Beverage, Consumer and Jebsen Capital – and two further established business lines around Industrial and Logistics. We are committed to creating a workplace that provides continuous development and career exposure to our employees.

Service Desk Specialist (Ref: B020)

Job Highlights

  • Provide 1st tier IT support to end users
  • Support & troubleshooting of modern technology
  • Install/ upgrade/ support hardware & software

Job Description

Purpose of the Job:

The Service Desk Specialist will be responsible to provide support to business users on the array of applications that make up of our IT infrastructure, provide 1st tier operation and service management support to resolve end user issues.

Responsibilities:

  • Handle Level 1 service-related IT cases and escalate to Level 2/3 support if needed
  • Support business users in different office locations
  • Provide timely support and troubleshooting services related to business user issues, such as computer hardware and software problems, network issue etc.
  • Support modern digital workplace technologies, including but not limited to TEAMS, Smart devices, digital solutions etc.
  • Install/ Upgrade/ Support/ Configurate of software and hardware equipment (Desktop, Laptop, Printer, Mobile Devices, etc.)
  • Communicate effectively with business users in solving their technical issues
  • Assist in event settings and support in basic AV System
  • Assist to coordinate and escalate the support to third party vendors
  • Prepare user manual or procedure to vendors
  • Cooperate with the other IT colleagues to ensure all helpdesk incidents and service requests tickets can be resolved without breach of Service Level Agreement
  • Perform ad-hoc duties as assigned

Requirements:

  • Diploma or above in Computer Science, Information Technology, or related disciplines
  • 2 years’ experience of IT service support
  • Experience in End User Computing troubleshooting
  • Experience in MAC and Mobile device troubleshooting is an advantage
  • Good communication and problem-solving skill
  • Self-motivated, responsible, proactive and a good team player
  • Good command of written and spoken English and Chinese
  • Candidate with more experience will be considered as Senior Service Desk Specialist

Interested parties please submit your application to our mailbox by clicking karstontsang@jebsen.com below.
For more information about Jebsen Group, please visit www.jebsen.com or follow us on:
Sina Weibo      http://weibo.com/jebsengroup
WeChat           ID: jebsen1895
LinkedIn           Jebsen Group

All information provided by applicants will be used for recruitment purposes only.

At Jebsen, success breeds success.


Summary
Industry:
Motor Vehicles 
Job Category / Function:
Job Position Level:
General 
Employment Term:
Full Time / Permanent 
Min. Edu. Level Req:
Diploma 
Minimum QF Level attained:
-- 
Total Working Exp:
2 or above 
Salary(HKD):
--
Location:
Wanchai District / Causeway Bay
Benefits:
  • Education Allowance
  • Five-Day Work
  • Flexible Working Hours
  • Life Insurance
  • Medical Insurance
  • Performance Bonus
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