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Employer Ref: D090
Recruit Ref: L052885220
Posting Date: 2022-05-20
Jebsen Consumer Products Company Limited
Jebsen Consumer Products Company Limited

With over 100 years of history, Jebsen Group enables some 200 of the world’s leading consumer, beverage, industrial and motors products and their brands to successfully market and distribute their products throughout the Greater China region.

Jebsen’s success has been made possible through our commitment to our partners, to our communities, and to our most valuable asset – our people. We offer dedicated and talented individuals the opportunity to engage with a family of premium global brands. Employees who pursue excellence are given a diverse platform that provides continuous development and career exposure.

People aspire to develop an unrivalled career in a diversified business environment are now invited to join us in the following position:

Assistant Customer & Technical Service Manager (Ref.:D090)

Responsibilities

  • Lead, monitor and support daily operation of customer & technical service team to ensure delivery of high service level
  • Closely monitor customer booking, outsourced call center & email enquiries to ensure it hits company KPI target
  • Handle escalated customer complaints & resolve complaint cases in both verbal & written forms in professional & timely manner
  • Monitor outstanding customer cases and ensure those cases are timely and promptly settled
  • Collaborate with inter-department and provide feedback to commercial team on abnormal product defective cases
  • Conduct periodic review of workflow and formulate improvement plan to enhance productivity & operation excellence
  • Prepare regular reports & analysis for review and work closely with Principals on reimbursement in timely manner
  • Ensure the storeroom is always clean & well-organized. Proper storage of all stocks / spare parts/ materials and cleanliness of repairing workplace which complies to safety regulation is a must
  • Responsible for inventory & equipment stock take and cycle count process to ensure no inventory loss / discrepancies
  • Provide regular coaching and training to the team
  • Responsive & provide ad hoc support, if necessary

Requirements

  • Degree holder or related disciplines 
  • At least 6 years’ experience with 2 years’ experience in a managerial or supervisory role
  • Knowledge in workshop management and industrial work safety compliance would be an advantage
  • Well-organized, self-motivated, excellent communication and problem-solving skills
  • Good interpersonal skill, detail-minded, patient and customer-oriented
  • Able to work independently and under pressure
  • Good PC skills, analytical and numerate
  • Good command in both spoken and written Cantonese, English and Mandarin
  • Shift duty on Saturdays
  • Immediate available is preferred  

Interested parties please submit your application to our mailbox by clicking "Apply" below.

For more information about Jebsen Group, please visit www.jebsen.com or follow us on:
Sina Weibo      http://weibo.com/jebsengroup
WeChat           ID: jebsen1895
LinkedIn           Jebsen Group

All information provided by applicants will be used for recruitment purposes only.

At Jebsen, success breeds success.


Summary
Industry:
Trading 
Job Position Level:
General 
Employment Term:
Full Time / Contract 
Min. Edu. Level Req:
Bachelor 
Minimum QF Level attained:
-- 
Total Working Exp:
2 
Salary(HKD):
--
Location:
Wanchai District / Causeway Bay
Benefits:
  • Five-Day Work
  • Life Insurance
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