Assist in manage a team of service, cleaning and kitchen staff, as well as the other resources (i.e. employee working hours, staff training, stores management), in close collaboration with the Lounge team to deliver a superior product and services that delight all customers, and to ensure a smooth Lounge operation.

What you will be doing: 

• Assist in setting up new lounge including all operation aspects, staff recruitment and training, service flow and policy and procedures.

• Ensure that all customers are afforded the highest quality of service through efficient management of assigned staff and continuous improvement to product and services. 

• Interact with Lounge customers to gain feedback on service/product.

• Oversee staff performance, train and coach staff to ensure a smooth operation.

• Ensure personnel and food hygiene, as well as housekeeping standards in the Lounge food service areas and kitchen are adhered to, as per regulated Hygiene & Safety standards.

• Plan and delegate tasks to the team members before the beginning of each shift.

• Ensure that all assigned staff comply with the documentation requirement of updating work logs, records and timesheets to ensure a smooth operation. 

What we are looking for: 

•        Holder of Diploma or above preferred

•        Minimum of 6 years’ relevant experience in hotel or prime restaurant experience at supervisory level in hospitality industry and dealing with premium customers

•        Strong leadership skills, mature, outgoing & guest oriented, good communication skills

•        Proactive, enthusiastic , strong sense of responsibility and positive thinking

•        Strong conflict resolution/management and decision-making skills

•        Good command of spoken and written English and Chinese

•        Shift duty is required

•        Work in Airport or West Kowloon High Speed Railway Lounge

  
  Benefits:
  
  -  Eight days off per month 
  -  Attendance Bonus
  -  Medical Insurance 
  -  Meal Allowance
  -  Transportation Allowance
  -  15 days Statutory Holiday 
  -  12 days annual leave from starting 
  -  Career advancement opportunity