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What you'll be doing:

• Training Program Delivery: Assist in the design, development, and delivery of training programs for all employees, especially frontline staff such as New Joiner Orientation and Service Excellence training  

• Training Logistics Coordination: Coordinate training logistics including scheduling, venue preparation, enrolment, attendance tracking, and feedback collection  

• Manage On-the-Job Training: Maintain records of on-the-job checklist completion and regularly review training quality.  

• Training Materials & Records Management: Maintain and update training materials, the annual training plan, and employee training records  

• Internal Communications Support: Contribute to the development and implementation of internal communication strategies promoting training programs and organizational initiatives  

• Reporting & Documentation: Support the preparation of training reports and documentation  

• Compliance & Service Audits: Ensure compliance with company policies and support service audits based on feedback from Service Review meetings  

• Conduct Training Effectiveness Surveys: Create surveys to measure the effectiveness of training programs and continuously improve offerings 

• General Administration: Handle general learning and development administrative duties and ad-hoc tasks assigned by the team leader 
  

About you:

• Bachelor’s Degree in Human Resources Management or related discipline 

• 1 year of Learning & Development experience, including training coordination and orientation facilitation, fresh graduates are also welcomed 

• Strong interpersonal and collaboration skills, with the ability to work closely with multi-cultural teams and stakeholders  

• Excellent data analysis and organization skills 

• Ability to manage multiple tasks and meet deadlines 

• Fluency in written and spoken English and Chinese (Mandarin and Cantonese) 

• Proficiency in MS Office (Word, PowerPoint, Excel) and familiarity with LMS or HRIS systems is an advantage 

• Ability to work collaboratively in a fast-paced environment 

• Willingness to learn and adapt