Cinderella Media Group
Post Date: 2019-12-06
Recruit Ref.: L0458893219
JPC Position: PRODUCT TECHNICAL SUPPORT ENGINEER - HK listed IT product distributor (5 days)
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JPC Texson Ltd



HK listed company  

Distributor : IT hardware products, PC accessories & digital & consumer electronic/digital products  

Carrying various international IT brands like HP, Apple, Intel, Dell, Lenovo, Acer, Oracle, Microsoft, Cisco, Hitachi etc  

Focus in : Hong Kong, Macau & Asia Pacific market  

We are looking for   PRODUCT TECHNICAL SUPPORT ENGINEER  – with details as follows :



  • Provide pre-sale support and second-level assistance to our customers.
  • Perform demonstration and training to customers, and resolve product issues by configuring software, operating system and network. For more complex problems, you need to liaise with vendors for solutions.
  • Enjoy learning new products, help people to use these products and are able to explain technical details simply
  • You will learn new products and prepare product presentation materials 
  • Provide demonstration and training to customers 
  • Diagnose and troubleshoot technical issues 
  • Properly escalate unresolved issues to appropriate teams 
  • Provide prompt and accurate feedback to customers 
  • Prioritize and manage several open issues at one time 
  • Document technical knowledge in the form of notes and manuals 
  • 2 years experience preferably as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role 
  • Hands-on experience with Windows/Linux/Mac OS environments 
  • Good understanding of computer systems, mobile devices and other tech products 
  • Ability to diagnose and troubleshoot basic technical issues 
  • Excellent problem-solving and communication skills 
  • Ability to provide step-by-step technical help, both written and verbal 
  • Higher Diploma in Information Technology, Computer Science, Software Engineering or relevant field 
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
  • 5 days work 
  • Office location : Sheung Wan


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  • Industry:Information Technology
  • Job Category / Function: IT / Network & System
  • Job Category / Function: IT / Systems / Technical Support
  • Job Category / Function: IT / System Engineer / Network Engineer
  • Job Position Level: Middle
  • Min. Edu. Level Req: --
  • Total Working Exp: --
  • Salary(HKD): Unspecified
  • Benefits
    • Five-Day Work
    • Medical Insurance
    • Double Pay
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