Cinderella Media Group Recruit.com.hk
Post Date: 2019-12-06
Recruit Ref.: L0458893219
JPC Position: PRODUCT TECHNICAL SUPPORT ENGINEER - HK listed IT product distributor (5 days)
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JPC Texson Ltd

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THE COMPANY :

HK listed company  

Distributor : IT hardware products, PC accessories & digital & consumer electronic/digital products  

Carrying various international IT brands like HP, Apple, Intel, Dell, Lenovo, Acer, Oracle, Microsoft, Cisco, Hitachi etc  

Focus in : Hong Kong, Macau & Asia Pacific market  

We are looking for   PRODUCT TECHNICAL SUPPORT ENGINEER  – with details as follows :

 

THE JOB :

  • Provide pre-sale support and second-level assistance to our customers.
  • Perform demonstration and training to customers, and resolve product issues by configuring software, operating system and network. For more complex problems, you need to liaise with vendors for solutions.
  • Enjoy learning new products, help people to use these products and are able to explain technical details simply
  • You will learn new products and prepare product presentation materials 
  • Provide demonstration and training to customers 
  • Diagnose and troubleshoot technical issues 
  • Properly escalate unresolved issues to appropriate teams 
  • Provide prompt and accurate feedback to customers 
  • Prioritize and manage several open issues at one time 
  • Document technical knowledge in the form of notes and manuals 
  • 2 years experience preferably as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role 
  • Hands-on experience with Windows/Linux/Mac OS environments 
  • Good understanding of computer systems, mobile devices and other tech products 
  • Ability to diagnose and troubleshoot basic technical issues 
  • Excellent problem-solving and communication skills 
  • Ability to provide step-by-step technical help, both written and verbal 
  • Higher Diploma in Information Technology, Computer Science, Software Engineering or relevant field 
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
  • 5 days work 
  • Office location : Sheung Wan

 

TO APPLY for this post or similar posts :

For secure and confidential job application, please click the below link to get our email address.

 http://jpc.hk/confidential_apply.htm

We provide free job hunting services to job seekers.

Please email your CV with expected salary to

resume@jpc.hk

To speed up our process, please do NOT send us download links.

Personal data provided by job applicants will be used for recruitment purpose only.

Your privacy is guaranteed. We will never give out, lease, or sell your personal information.

JPC Recruiting Services was established in 1990.

http://www.facebook.com/pages/JPC-Texson-Ltd/500356593325952

 

 

 

 

 

 

 

 

 

 

 

 

Summary:

  • Industry:Information Technology
  • Job Category / Function: IT / Network & System
  • Job Category / Function: IT / Systems / Technical Support
  • Job Category / Function: IT / System Engineer / Network Engineer
  • Job Position Level: Middle
  • Min. Edu. Level Req: --
  • Total Working Exp: --
  • Salary(HKD): Unspecified
  • Benefits
    • Five-Day Work
    • Medical Insurance
    • Double Pay
    • Bank Holiday
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