Cinderella Media Group
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Recruit Ref: L0500244
Posting Date: 2020-09-16
Kai Fung Insurance Brokers Ltd
Kai Fung Insurance Brokers Ltd

A Hong Kong based company engaging in General Insurance consultation service for over 30 years. We are always looking for Insurance experts to join our family to provide professional insurance consultation services to our client. Please visit to learn more about us.

General Insurance - Customer Services Officer (specialized in Motor Insurance)

Job Description

  • Handle customer inquiries from different channels including but not limited to phone, social media (WhatsApp), email, online CRM system.
  • Liaise with underwriting staff to ensure correct interpretation of data for accuracy and completeness
  • Policy administration including but not limited to insurance application, tracking policy document delivery status, policy details amendment, filing record. 
  • Office administration including ad hoc task to be assigned from time to time.
  • Preparation of quotations, premium receipts and debit note.



  • HKCEE / HKDSE or equivalent or above with minimum 2 years of working experience of back-end support in General Insurance industry is preferred.
  • Candidates with IIQE Paper 1 & 2 qualification preferred.
  • Good communication and interpersonal skills to work well in a team environment.
  • High adaptability in Computer Software, Mobile Applications and Online CRM Systems.
  • Strong time management, organizational skills, and multi-tasking skills, delivering results independently and under pressure. 
  • Strong sense of urgency, and experience working in a fast-paced production environment.
  • High standard of accuracy.


Please submit your resume with current and expected salary to All applications will be treated strictly confidential for recruitment purpose only. Less experienced candidates will be considered as policy admin officer. 

Job Category / Function:
Job Position Level:
Employment Term:
Full Time 
Min. Edu. Level Req:
Total Working Exp:
-- (Monthly)
Sham Shui Po District / Lai Chi Kok
  • Education Allowance
  • Five-Day Work
  • Flexible Working Hours
  • Medical Insurance
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