Responsibilities:

• Provide technical and application support, change management, performance tuning for business applications and follow up with solution vendors.
• Determining the solutions to the problems and improve the application when appropriate
• Collaborate with team members and management to identify areas for improvement in business applications and user experience.
• Engage with users to gather feedback and understand their business requirements, delivering solutions that align with business needs.
• Maintain accurate documentation of support activities, procedures, and user guides to enhance team efficiency and knowledge sharing.

Requirements:

• Degree holder in Information Technology or related discipline
• Minimum 3 years of experience in developing, implementing, and supporting applications
• Good knowledge of operation systems, desktop systems, application environment and latest web technologies.
• Demonstrated ability to learn quickly and adapt to dynamic work environments.
• Strong communication skills in both English and Chinese, both spoken and written.