ROLE

A Senior Client Advisor contributes actively to the store sales and key indicators achievement. Providing a unique, memorable, sophisticated, and everlasting experience to all external and internal clients. Also supporting the management team and colleagues, while consistently upholding our Maison values, image, and standards.

MISSION:

• Provide an outstanding client and after-sale service to all visitors and clients

• Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests

• Cultivate a robust client portfolio to secure a proactive and growing business

• Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach

• Know how to create personalized, versatile, and timeless silhouettes for the client and demonstrate your passion for the fashion culture

• Show a transparent and genuine attitude with the client and create a unique connection with them

• Communicate in a professional and authentic way, with clients and colleagues

• Effectively use all the available tools to optimize business opportunities

• Proactively support the front and back-of-house teams, their achievements and ultimately the overall team spirit

• Adhere to all company policies and operational procedures and follow them

PROFILE:

• A preferred professional experience in providing a high-quality service focused on Client expectations, i.e. in fashion & accessory retail, customer service or luxury hospitality

• Have personal taste and passion for the fashion culture, like to create personalized looks

• Have a natural business mindset and an entrepreneurial spirit

• Open-minded and looking for a company valuing audacity and authenticity

• Strong team spirit to achieve common goals

• At ease with using tools and applications, learns fast with new technologies

• Motivation to work in a fast-paced environment, able to multitask & prioritize

• Proactive, enthusiastic, & with a problem-solving attitude

• Excellent written, oral & listening skills, in English or local languages

• Embrace change and see it as an opportunity to grow and develop