About the Role

This role is in charge of following up offers, daily operation works and completing assignment and reports to supervisor/operation manager.

Follow-up of offers – Work with sales team closely to get feedback of offers and push for real bookings in return

Daily operation works – Ensure all daily operations to be done properly

Complete assignment and reports to supervisor/operation manager

Key Responsibilities

Daily operation works

·         New group bookings, including series and ad hoc

·         Push confirmation of services, including hotels and ground services

·         Deadline control

·         Revenue/budget control

·         Regular update of sign up pax

·         Communicate with agents, LPICs and HRD people whenever it needs

·         Cancel groups when required and follow up cancellation fee if any

·         Materialize groups when approved by agents and make sure all services to be confirmed properly by due time

·         Change services and follow up confirmation by due time

·         Finalize groups and send out final document to agents

·         Check BIS reports and create invoices

·         Trouble shooting while groups are in the trip

·         Join weekly operation team meeting for information sharing and case study

·         Complete assignment and reports to supervisor/operation manager

·          Internal Communication

·          Clear, open and effective communication with Destination Management Office Operations

·          Collaboration with Sales teams

·          Price and condition negotiations with clients and Destination Management Office

Role Requirements

 TO SUCCEED IN THE ROLE, YOU SHOULD

·         Be a fast learner, self-motivated and passionate about delivering quality customer service to our clients.

·         Take ownership of own area of responsibility.

·         Highly detail orientated, able to keep deadlines and work under pressure.

·         Team Player, must have good interpersonal and communication skills.

·         Flexible and Solution driven, adaptable in uncertain conditions.

·         Data-driven.

·         Revenue focused and driven to achieve targets.

We Are Looking for a Person is:

·         A good team player.

·         Communicative.

·         Willing to learn.

·         Self-motivated.

·         With excellent attention to detail.

·         With good communication skills.

·         With critical thinking.

·         Able to work independently with minimum supervision

·         Able to work in a team and a collaborative environment.

·         1~3 years working experience of operations

·         At least 1 year working experience in Travel industry, with Europe destinations groups travel operations experience is plus.

·         Experience of operating destination management would be advantage

·         Good at Mandarin & English skill for both in writing and speaking