This job is already expired. Click Here to continue job search. This website will re-direct to the other relative vacancy.
Recruit Ref: L06025359
Posting Date: 2025-11-07
Kimpton Tsim Sha Tsui Hong Kong
Kimpton Tsim Sha Tsui Hong Kong

About Kimpton Tsim Sha Tsui Hong Kong

Immerse yourself in a luxe metropolitan escape at Kimpton Tsim Sha Tsui Hong Kong, the city's 'culture of time' that intertwines modern interpretations of local heritage with multicultural cues. Our thoughtfully designed 495 rooms and suites are timeless, offering hidden luxuries like sunken bathtubs and cozy daybeds, all accompanied by captivating views of Victoria Harbour. Five innovative culinary outlets present unique options, from contemporary and classic to Michelin-starred chef-helmed specialties. For any occasion, activation, or celebration, 400sqm creative spaces allow endless possibilities to transform dreams into reality. 50 stories above the bustling city lies a rooftop infinity pool decorated with the iconic Hong Kong skyline where hand-crafted cocktails can be enjoyed from an exclusive speakeasy. Peace seekers can find respite at our wellness facility with a state-of-the-art fitness center and dedicated spa. We invite you to Kimpton Tsim Sha Tsui Hong Kong to embark on a unique journey of heartfelt connections and inspiring discoveries.

Why We’re Here

Kimpton believe heartfelt, human connections make people’s lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, genetic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You’re here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It’s what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We’re Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you – with your diverse background, talents, experiences, and plucky personality – is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That’s what we seek out and celebrate. It’s people of all kinds who share a knack for creativity and self-leadership. People who don’t need to be told what to do to get things done. People who have an innate passion for making others’ lives better.

It adds up to a work environment that’s a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guess feel it; you’ll feel it too.

Guest Services Supervisor

 

Our guests’ memorable experiences have to start somewhere. So why not with you? As the Guest Services Supervisor at Kimpton Tsim Sha Tsui Hong Kong, you will take ownership of delivering exceptional first impressions – managing the activities of front office operations ensuring that guests receive prompt, professional attention and personal recognition. 

A little taste of your day-to-day 

Every day is different, but you’ll mostly be: 

  • Delivering a bespoke staying experience based on Kimpton Guest Journey, recognizing guests as unique individuals  
  • Executing Kimpton’s unique approach to guest engagement, creating memorable experiences that inspire guest loyalty  
  • Assisting the Manager in overseeing the daily operation, striving for service excellence, and building relationships to enhance guest satisfaction  
  • Performing supervisory duties relevant to Front Desk, Guest Relations and Guest Service Centre such as check-in/check-out, lobby duty, cashiering and handling all incoming calls  
  • Mastering various communication channels to ensure guests’ requests are promptly and professionally handled 
  • Providing supervision and on-the-job training to new colleagues  
  • Handling guest comments and complaints with tact in accordance to the hotel’s policies and procedures 
  • Addressing potential problems by reviewing and monitoring operational issue and business flow   

What we need from you 

  • A minimum of 4 years of experience in a hotel front office or guest services  
  • A bachelor’s degree in hotel management or equivalent 
  • Proactive, agile, creative, charming and joyful   
  • Strong supervisory, organising and problem solving skills 
  • Great team player with strong service mindset, excellent interpersonal and communication skills 
  • Always striving for service excellence, anticipatory, discreet and detail-oriented 
  • Experienced in using Opera, Microsoft Office Suite, Quore, JDS 
  • Excellent communication skills in both English and Chinese (Cantonese and Mandarin) are essential, both spoken and written; knowledge of other languages is a plus 

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you apply for the job. Start your journey with us today.

Please send us your full resume along with current and expected salary via email at recruitment@kimptonhongkong.com or visit careers.ihg.com

We are an equal opportunity employer. All applications will be treated in strict confidence. Personal data collected will be used for recruitment purpose only. Applicants who do not hear from us within six weeks should consider their applications unsuccessful.


Summary
Industry:
Hotel / Hospitality 
Job Category / Function:
Job Position Level:
Middle 
Employment Term:
Full Time / Permanent 
Min. Edu. Level Req:
Diploma 
Minimum QF Level attained:
-- 
Total Working Exp:
4-7 
Salary(HKD):
-- (Monthly)
Location:
Yau Tsim Mong District / Tsim Sha Tsui
Benefits:
  • 5-Day Work
  • Birthday Leave
  • Marriage Leave
  • Meal Allowance
  • Medical Insurance
  • Staff Discount
This job is already expired. Click Here to continue job search.
Recruit.com.hk is an effective online job search portal for those seeking job opportunities in Hong Kong, particularly in all hotel and hotel services jobs. Applicants who are interested in the hotel and hospitality industry can consider jobs in customer services, food and beverage, front desk, reservation, ticketing or tour guide. Apart from hotel jobs, employment possibilities in engineering, marketing, design and journalism are available. Keywords like engineers, programmers, designers, reporters and marketers can also use with the powerful job search engine to select suitable job position.
Maximum 5 Temporary Records Limit Reached!
Please Login or Register!
Recruit will store the information provided relating to your preference for jobs and your personal details in our proprietary database. This information is held in the strictest confidence and will not be disclosed to any third party without your prior approval. We may use the personal data we collect to notify you about our new services and special offers. However, if you request to delete your personal information from our database, please contact us at service@recruit.com.hk.