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Recruit Ref: L053863335
Posting Date: 2023-01-27
KPM Health Limited
KPM Health Limited

KPM Health Limited (KPM) is a Hong Kong registered medical centre located in the heart of Kowloon which can be easily accessed by all major transportations. It is equipped with endoscopy rooms, an operating room, MRI, PET-CT, 640-slice CT scan, and various diagnostic machines which provide comprehensive and state-of-the-art medical services to our clients. We are looking for a high caliber professional to join our team.

Call Team Manager (Medical Centre) (5 days work)

KPM Healthcare Centre is a medical healthcare centre in Tsim Sha Tsui. We are looking for energetic person to join our team.

Job Responsibilities:

  • To lead and supervise team members to ensure the Company's operational performance metrics and service standards;
  • Provide guidance and support to team members in daily operations, handling customer service hotline and other enquiries/ requests from internal and external customers in timely and courteous manner;
  • Deliver quality services to customers.
  • Analyse feedback and identify areas for improvement for enhancing service quality and operational effectiveness;
  • Review daily reports and monitor the performance/ motivate of teams and take timely necessary corrective actions;
  • Handling complaints, including investigating complaints, reporting to the Management and contacting the complainants.
  • Undertake ad-hoc tasks as assigned by the Management

 Job Requirements:

  • Diploma holder or above;
  • Minimum 5-year call team relevant experience in call centre with at least 3-year supervisory experience
  • Experience in medical healthcare centre will be an advantage;
  • Strong leadership skills, decisive analytical and business management
  • Customer-oriented with strong communications, interpersonal and problem-solving skills;
  • Good command of both written and spoken in Chinese and English, Mandarin;
  • Required to perform shift duties.

Remuneration Package:

  • Group Medical insurance
  • Discretionary Bonus

 Working Hours:

  • 5 days work, 9 hours per shift (Shift duty is required)

All applications received will be used strictly for selection purposes only. For more information, please visit our web site at

We offer a competitive remuneration package to the right candidate. Interested parties please email your CV with present and expected salary by clicking

Health Care 
Job Position Level:
Employment Term:
Full Time / Permanent 
Min. Edu. Level Req:
Minimum QF Level attained:
Total Working Exp:
Yau Tsim Mong District / Tsim Sha Tsui
  • Dental Insurance
  • Five-Day Work
  • Medical Insurance
  • Performance Bonus
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