Benefits

• 5-day work week, flexible work arrangement

• 20 days annual leave, 17 days bank holiday

• Birthday leave, marriage leave, full paid maternity leave/ paternity leave

• Attractive remuneration package

• Discretionary Bonus

• Medical and dental benefits (Staff & dependents)

Main Responsibilities

Order Coordination end to end for assigned Region Travel Retail & Distributor Markets

• Order entry in SAP system include availability & freshness check, allocation requests and credit block release

• Monitor all relevant process steps after order entry until customer receives shipment

• Maximizing on-time and in-full service level

• Coordination of orders from Singapore warehouse and German warehouse

• Control shipment costs via release process and freight invoice check

• Complaint management related to shipments including returns management, credit note and follow up on corrective actions

• Special order handling of BA allowance shipments and free of charge shipments (FOC)

Management of internal and external communication

• Regular contact with customers by e-mail for daily questions in connection with orders, availability of goods, product information etc.

• Frequent exchange with sales teams to align on priorities and special promotions or product launches

• Setting up a priority plan for the monthly deliveries

• Work on continuous improvements on the order process (i.e. sustainability, lean management)

• Manage constant changing requirements in the markets in a professional manner

• Regular exchange with CS team from HQ to share best practices

Maintain accurate data

• Enter and use the shared order status overview file

• Upload price files in SAP

• Customer master data and requirements in SAP up to date for instructions to external warehousing team and freight forwarder

• Update master data of new products for specific TR / DM customers

• Review export documents (i.e. invoices, packing list, CITES)

Requirements

• Education in Business Administration, preferably some experience in the customer service (B2B) or export industry

• Good team player that shows initiative and an exact and efficient work manner

• Fast learner, able to work under pressure, reliable and communicative

• Enjoys working in a fast growing and changing environment

• MS-Office, SAP-Know how is an advantage

• Fluent English, Mandarin or Cantonese preferred

Interested candidates please click Apply now to submit your resume, availability and expected salary with us.