The Job

• To handle complaints against approved trustees and their service providers;
• To liaise with complainants, stakeholders and internal departments for fact-finding;
• To assist in analyzing case-related information, identifying areas of improvement/issues/breaches and suspected non-compliance;
• To draft documents such as reply letters to complainants, correspondences with stakeholders and prepare complaint case reports; and
• To perform other duties as assigned by the management or supervisors.

The Person

• A recognized degree or equivalent;
• Preferably with four years of relevant experience in complaint handling, customer services, preferably gained from sizable or public organizations;
• Solid knowledge in MPF system and relevant legislation is preferable;
• Good command of written and spoken English and Chinese;
• Proficiency in computer literacy including Microsoft Word, Excel, PowerPoint and Chinese input method;
• Good interpersonal, communication, analytical and problem solving skills; and
• Mature, flexible, a good team player and able to work independently as well as under pressure.

(Candidates with less experience may be considered for the position of Temporary Officer.)

Remuneration Package

We offer a competitive salary commensurate with the appointee’s qualifications and relevant experience.  The appointment will be made initially on a 1-year fixed-term contract.

To Apply

Interested candidates are invited to apply by clicking the "Apply Now" button. The closing date for application is 31 March 2025.  Applicants not contacted for follow up within 3 months after the closing date for application may assume that their applications unsuccessful.  Applications not selected for further processing may be considered for relevant openings in the future but their applications will not be retained for more than a period of two years after the closing date. 

The information provided will be kept confidential and only be used for those purposes relating to your application.  Please visit our website for the details of the MPFA’s Personal Information Collection Statement at https://www.mpfa.org.hk/en/mpfa/joining-mpfa/job-vacancies/personal-information-collection-statement [link removed].  The MPFA is an equal opportunities employer and welcomes applications from all qualified candidates.