More specifically, you will:

• Be in charge of the technical needs of specific bio-reagent and equipment brands/products, i.e. Lonza, StemCell, Bio-Rad, Cytek Bioscience, etc

• Define growth opportunities and explore potential applications of the responsible bio-equipment

• Support pre-sales and post-sales activities and develop strong customer relationships. Co-visit clients with the sales team regularly.

• Give presentations on specific products, technology, scientific knowledge and more in forms of seminars, techtalks, conferences, webinars and other sharing sessions.

• Coordinate and provide user training, demonstration, troubleshooting as well as other relevant types of technical support to clients

• Conduct training sessions for internal team members to enhance their understanding of biological knowledge, application features and functionalities.

• Maintain a deep understanding of a variety of applications.

• Handle customer complaints about products, investigate and coordinate with suppliers' scientific support team when necessary.

• Provide prompt and effective support to resolve in-house and third-party application-related issues and inquiries.

Requirements:

• Must have a Master’s or M.Phil degree or above in biochemistry, biomedical sciences, molecular biology, cell biology, chemistry or other related science background

• Excellent in speaking and writing in English, Mandarin and Cantonese

• At least 2 years working experience is preferred.

• Strong technical knowledge and/or research experience in biology, preferably regarding protein assay, flow cytometry and cell imaging.

• Good communication and interpersonal skills

• Passionate about biological applications

• Proactive, attention to detail and ability to remain accurate