Cinderella Media Group
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Employer Ref: 4091949/001_156620954282225
Recruit Ref: L0457252905
Posting Date: 2019-08-19
Michael Page
Michael Page

As part of PageGroup, Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers. PageGroup operates through 155 offices in 35 countries worldwide. First established in London in 1976, we've been bringing jobseekers and employers together for more than 30 years. London listed, we opened our first Asian office in Hong Kong in 1994 and currently we have offices in all major business hubs across the APAC region, including Australia, Singapore, Tokyo, Malaysia, India, Taiwan, Shanghai, Beijing, Shenzhen, Guangzhou, Pudong and Suzhou.

So if you're looking to take your career to the next level, visit

Manager - Client Services

The Institutional client services team is key in building and maintaining relationships with the institutional client base that the business has. This team works closely with other internal teams such as Sales and portfolio management to ensure the highest level of service available.


My client is an award winning international Investment manager that has over $1 trillion USD under management that focuses of a range of clients with the focus in Hong Kong being the APAC region.


  • Proactively build understanding of the assigned clients organisational structure and investment priorities; including thorough understanding of the assigned clients reporting, regulatory requirements, and guidelines servicing requirements.
  • Continuously evaluating client needs, designing an organisational approach to relationship management and providing value added services
  • Coordinate client requests promptly and accurately; facilitate dialogue between client and internal teams regarding IMA/IG changes, investment review and presentation, reporting etc
  • Assist AML documentation during new account on boarding and subsequent refresh as required by Compliance/AML team
  • Hold performance reviews with clients independently and drive solution to address issues/concerns
  • Actively measure and monitor success of client accounts: investment and service level execution
  • Lead or assist with regular CR or ad hoc projects as assigned and be responsible for the quality and satisfaction of the project
  • Work closely with the Head to streamline existing procedures and contribute ideas for operational enhancement
  • Actively measure and monitor success and consistently seek ways to better service clients and improve internal coordination
  • Organise and prioritise time and resource to meet goals and expectations
  • Maintain a harmonious and upbeat team spirit.


  • 5+ years Institutional Client Relations working experience within the financial services industry, preferably in asset management
  • Processes of good understanding of institutional asset management industry, regulation and needs of institutional clients
  • Solid knowledge of different investment assets, product capabilities, operations and services
    • Fluency in written and oral communication in English, Cantonese and Mandarin Chinese (native preferable).
    • Strong team player with high integrity, self-motivated, committed and positive working attitude

    • Excellent interpersonal and communication skills, with ability to cooperate in a team environment and work under pressure (individual and team bases) and tight time line

    • Analytical and organisational skills to determine the needs of the client and drive feasible solutions;

    • Professional and presentable with ability to host client review meetings face to face

    • Ability to multi-task and prioritise tasks

    • Aptitude for numbers

  • Proficiency with Microsoft Office (Word, Excel, and PowerPoint


A very package is available for the correct candidate and a encouraging, cohesive environment to learn and develop.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Nicholas Debbage on +852 2848 9525

*** Click here to apply. ***

Employment Agency 
Job Position Level:
Employment Term:
Full Time / Permanent 
Min. Edu. Level Req:
Total Working Exp:
Hong Kong / Hong Kong
  • Bonus for a recruit / new joiner
  • Flexible Working Hours
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