Job responsibilities:

• Support Management to implement standard operating procedures to maintain and ensure both services and efficiency are up to the standard
• Assist the Operations Manager and be responsible for the profit and loss & overall operations management
• Formulate sales and promotional strategies to drive revenue growth, and improvement in productivity and customer services
• Formulate and implement the new system (such as POS, CRM, content centre, etc. ) and ensure the workflows are smooth and effective
• To carry out daily, weekly and monthly operation reports; and overseeing of the attendance documents
• Regular coaching of staff for guest services up to high-quality standard
• Lead the cost control, resources allocation, and people development
• Comply with the brand guideline for the brand image, including but not limited to the outlet display, festival and seasonal decorations...etc
• Support & co-ordinate the promotion programs, special event arrangements…etc.
• Foster growth in VIP membership through promotional offers and personalized offerings and services
• Develop the operations’ SOP, policy & procedures to maintain the operations’ standard

Job Requirements

• Diploma or above in Hospitality Management or related disciplines
• 5 to 8 years of relevant experience in high-quality hotel or catering group
• Standalone restaurant's Chinese & Western cuisine operations experience
• Food Hygiene or relevant knowledge
• Fluent in spoken and written English, Cantonese and Chinese
• Strong leadership skills.  Initiative, organized and service-oriented.
• Self-motivated with a to-do attitude and teamwork mindset and gifted for great service
• Excellent time management and multi-tasking skills – able to work under tight deadlines, manage conflicting priorities and cope with stress
• Strong interpersonal skills, detail-oriented and problem-solving skills
• Team Player, Strong marketing mind, outgoing personality, creative, quality minded, flexible in all aspects