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Recruit Ref: R6561041
Posting Date: 2019-09-12
MTR Corporation Limited 香港鐵路有限公司
MTR Corporation Limited 香港鐵路有限公司
As a growing multinational company, the MTR Corporation strives to connect communities through our railway network, property projects, various commercial activities and investment projects. Riding on our expertise and experience, we continue to grow outside of Hong Kong. Join us in building your career in our dynamic businesses.
Customer Services & Revenue Protection Officer (Ref: 190000P8)


  • Conduct ticket inspections on railway premises
  • Assist passengers on the proper use of station facilities and equipment as well as the ticketing systems
  • Enforce MTR by-laws and take proper actions against ticket abusers or by-laws offenders
  • Assist in incidents handling and passengers in need
  • Provide support on crowd control, set up MTR shuttle bus stops and information dissemination during service disruptions, festivals or special events
  • Perform duties related to Railway Safety Rules as required


  • Grade E / Level 2 / "Attained" or above in 5 subjects of HKCEE / HKDSE, including Chinese and English Languages
  • A minimum of 1 year's experience in customer service
  • Good interpersonal and communication skills


  • Required to perform shift duties on irregular patterns of hours

You are invited to apply online via or send in your CV stating the position (with reference number) you are applying for by mail to Human Resource Management Department, MTR Corporation, G.P.O. Box 9916, Hong Kong on or before 26 September 2019.

For other job openings, please visit MTR Corporation's website for more details.  

All information provided by applicants will be treated in strict confidence and used for recruitment purpose only. All personal data of unsuccessful applicants will be retained for 6 months for future recruitment purpose and will then be destroyed. 

Mass Transportation 
Job Position Level:
Employment Term:
Full Time 
Min. Edu. Level Req:
F.5 / HKCEE 
Total Working Exp:
1 or above 
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