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Recruit Ref: L0538421337
Posting Date: 2022-11-26
Nanyang Commercial Bank
Nanyang Commercial Bank

Accumulating over 70 years experience on our solid foundation in Hong Kong and Greater China, we succeed and create our brilliant story throughout the region. As the first foreign bank branch in Mainland, we grasp the opportunity to grow along with the economic reforms. With our well-versed China business intelligence, we continue to expand our network proactively but prudently.

Inheriting our “People Focus" tradition, we strongly believe in the philosophy of talent investment. Here, we respect your career development with enormous support and room for inspiration. If you are ready to go for great, join us today. You can shine with your own glorious story.

Your talent is our treasure, come to explore your potential with us.

Online Banking Centre Manager (Operations)

Manage the daily operations of various business teams to achieve all kinds of operational and business targets.  Report and analyze the operational performance and drive for service enhancement. Plan, forecast, manage and reshuffle manpower and various resources according to the business needs and manage the duty rosters of various shifts accordingly. Establish the training management process, standard and system for gauging the training needs and delivering different kinds of trainings.  Arrange suitable solutions to meet the certification and continuous development needs of Online Banking Centre. Handle customer complaints related to Online Banking Centre, manage the investigation and prepare replies according to regulatory requirements. Enhance the quality of services delivered by regular monitoring of calls, timely inspection on operational procedures, analysis on achievement of KPIs and suggestion on service enhancement initiatives. Manage the design, procurement and utilization of various kinds of systems and operating equipment, e.g. PABX, IVRS and recording systems, to ensure the smooth and continuous operations of the Centre.

Requirements:

  • Full-time bachelor degree or above,
  • Proficient in call center business, with own cognition and understanding of operation; familiar with local industry situation and regulatory requirements;
  • Good communication and coordination skills; strong ability to work under pressure; project management skill is preferred.
  • Have certain data analysis ability; experience in managing workforce management systems for forecasting, scheduling, planning and scheduling is preferred;
  • With 5 years and more than 10 people management experience is preferred.

If you are flexible enough and zeal for a harmonious and supportive working environment where enables you to grow and succeed professionally, please send a full resume indicating your public examination results (HKCEE and HKALE / HKDSE), your present and expected salary and quoting reference number attention to Talent Acquisition Division, Nanyang Commercial Bank, 151 Des Voeux Road Central, Hong Kong or email to hr@ncb.com.hk. For details, please visit https://www.ncb.com.hk/ and select the page Recruit.

We are an Equal Opportunities Employer. Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful and their data will be destroyed within 12 months of receipt.


Summary
Industry:
Banking / Finance / Securities / Investments 
Job Category / Function:
Job Position Level:
Senior 
Employment Term:
Full Time 
Min. Edu. Level Req:
Bachelor 
Minimum QF Level attained:
-- 
Total Working Exp:
5-6 
Salary(HKD):
--
Location:
Central & Western District / Central
Benefits:
  • Dental Insurance
  • Education Allowance
  • Five-Day Work
  • Housing Allowance
  • Meal Allowance
  • Medical Insurance
  • Performance Bonus
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