Job Duties

• Oversee the setup, administration, and ongoing support of IT systems and infrastructure, ensuring optimal performance and reliability

• Ensure all services are delivered in alignment with Service Level Agreements (SLAs) and within agreed timelines

• Diagnose and resolve complex system and network issues, including hardware and software faults, to minimize downtime and maintain service continuity

• Support the implementation and rollout of IT projects, collaborating with cross-functional teams to deliver solutions that meet business objectives

• Maintain and update operational procedures, server documentation, and IT asset inventories to ensure compliance and facilitate efficient operations

• Provide timely support for ad-hoc requests and participate in an on-call rotation for after-hours support as required

• Drive continuous improvement initiatives to enhance infrastructure efficiency, security, and scalability

Job Requirements

• Minimum of 10 years’ hands-on experience in IT infrastructure, including server administration, SAN, Windows and Linux environments, Hyper-V, VMware, and Veeam solutions.

• Solid background in managing routers and switches, with the ability to troubleshoot and optimize network performance

• Proficiency in PowerShell and Linux scripting for automation and system maintenance tasks

• Strong organizational skills, with the ability to work independently, manage multiple priorities, and deliver results under pressure and tight deadlines

• Excellent analytical and problem-solving abilities, with a proactive approach to identifying and resolving infrastructure challenges

• Effective communication skills for collaborating with technical teams and conveying complex information to non-technical stakeholders

• Experience with virtualization technologies is an advantage

• Relevant certifications (such as MCSE, CCNA or VMware) are preferred.

Additional Attributes

• Demonstrated leadership in technical teams or project environments, with the ability to mentor junior staff and contribute to strategic IT planning

• Commitment to maintaining up-to-date documentation and adhering to best practices in security, backup, and disaster recovery

• Willingness to adapt to evolving technologies and business requirements, fostering a culture of continuous improvement