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Employer Ref: 200024
Recruit Ref: L04845040
Posting Date: 2020-01-10
Ngong Ping 360 Limited
Ngong Ping 360 Limited

Ngong Ping 360 Limited is a wholly owned subsidiary of the MTR Corporation. Its principal business is to operate the Ngong Ping Cable Car and Ngong Ping Village. Ngong Ping 360 (NP360), as a premier tourist attraction and leisure destination in Hong Kong, provides visitors with a wonderful travel experience on a different side of Hong Kong. Candidates with commitment to build a career in the Tourism & Hospitality industry are invited to apply for the following position:

Services Operations Supervisor – Guest Relations(Ref: 200024)


Reporting to the Services Operations Manager, your major responsibilities include:

  • Lead the daily operations of the Guest Relations team
  • Maintain high service quality of Call Centre and Live Broadcasting
  • Handle enquiries and resolve complaints via various channels
  • Enhance guest service skills and product knowledge of staff
  • Provide training for front-line staff as necessary
  • Prepare monthly reports and handle any ad hoc projects as required


  • Higher diploma or above in hospitality or related disciplines
  • At least 4 years’ relevant working experience with minimum 2 years’ experience in supervisory level, preferably experience in Call Centre or tourism attraction
  • Highly proficient in written English and Chinese is an advantage
  • Good command of spoken English and Chinese. Mandarin is preferable
  • Detail-oriented with good organizing and analytical skills
  • Able to work independently and work with different levels of people
  • High level of computer skills in MS Office
  • Shift duty including Saturdays, Sundays and public holidays is required.

Candidate with less experience maybe considered as Assistant Services Operations Supervisor – Guest Relations

We offer competitive remuneration packages, fringe benefits including free travel on MTR (spouse and children); discretionary bonus; general public holidays; 12 days annual leave and comprehensive training and career opportunity to the successful candidate.

Please submit your application addressing the aforementioned position and anticipated salary to, by fax to 21092896 or by mail to Human Resources & Corporate Services Department, P.O. Box 147, Tung Chung.

The information provided by applicants will be treated in strict confidence and used solely for recruitment purpose. All unsuccessful applicants' information will be destroyed after 12 months

Travel & Tourism 
Job Position Level:
Employment Term:
Full Time / Temporary 
Min. Edu. Level Req:
Associate Degree / Higher Diploma 
Total Working Exp:
4 or above 
Outlying Islands / Tung Chung
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