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Recruit Ref: L05121713
Posting Date: 2021-04-16
OCBC Wing Hang Bank Limited
OCBC Wing Hang Bank Limited
Customer Service Officer (Call Centre) - 6-months contract


  • Handle customer enquiries on Velocity, from incoming call, outbound call and email
  • Handle & follow up on documents and data input according to customers’ application
  • Perform account maintenance (if needed) for customers to successfully apply for Velocity
  • Follow up with customers on activation, simple Velocity guide on set up
  • Provide administrative support to the team as assigned
  • For team management role, in addition:
    • Assist to prepare monthly progress update
    • Handle escalations
    • Call & quality monitorin


  • Form 5 or above (full cert in HKCEE / DSE)
  • Min 1 year experience in banking industry (with CS experience in Call Centre is preferable)
  • Good knowledge in PC (i.e. MS Office)
  • Proficiency in spoken English, Putonghua and Cantonese
  • Detail-minded and customer-oriented
  • Good communication skill and telephone manner
  • Customer and service oriented and able to work under pressure

Attractive remuneration package will be offered to the right candidate. Please apply with full resume stating present & expected salary and contact phone number to The Human Resources Manager, 10/F, 161 Queen’s Road Central, Hong Kong or email to Please quote the reference.

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Banking / Finance / Securities / Investments 
Job Position Level:
Employment Term:
Full Time / Contract 
Min. Edu. Level Req:
F.5 / HKCEE 
Total Working Exp:
Eastern District / Shau Kei Wan
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