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Recruit Ref: R9660401
Posting Date: 2024-09-17
OnePort
OnePort
OnePort, a collaboration of 3 main container terminals namely HIT, MTL & COSCO-HIT with the foundation of nearly 2 decades in serving Hong Kong as the electronic arm of world class logistic hub. We are looking for high calibre to join us for the following position:
Operations & Customer Support Officer

Qualification requirements:
• NO work experience required
• NO sales involved
• Basic computer skills on MS Office; Words & Excel, etc.
• Training with professional knowledge on container terminal operations, international shipping and local logistics industry

Role responsibilities:
• Handle customer enquiries for electronic shipping documents to meet shipment deadline.
• Provide customer with training on registration and application of new service.
• Handle enquiry on payment, liaise with Accounts Dept billing  on reconciliation if necessary
• Provide day-to-day administrative support to registration and cheque processing team.
• Work with IT Support for investigation of critical cases in operation.
• Perform User Acceptance Test (UAT) for new system and enhancement.
• Prepare reports for case follow-up and incident activities.
• Work on roster includes Saturday & Sunday(total working hours equivalent to 5-day work)


Benefits after probation:
• 5-Day work, double pay, year-end bonus, medical outpatient service, hospitalization, MPF, life and accident insurance

For interested party, please send CV with expected salary to yourfuture@oneport.com

Summary
Industry:
Logistics 
Job Category / Function:
Customer Service (Customer Service)
Job Position Level:
General 
Employment Term:
Full Time 
Min. Edu. Level Req:
-- 
Minimum QF Level attained:
-- 
Total Working Exp:
-- 
Salary(HKD):
--
Benefits:
  • Double Pay
  • Five-Day Work
  • Medical Insurance
  • On-the-job training
  • Year end bonus
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∙ Operations & Customer Support Officer
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