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Recruit Ref: L048051649
Posting Date: 2023-03-29
Pacific Air (HK) Limited
Pacific Air (HK) Limited

Pacific Air (HK) Limited is a Hong Kong-based professional and dedicated General Sales and Services Agent (GSSA) working in partnership with our client airlines by providing a complete range of airlines sales, customers’ support, and operations services in support of both passenger and cargo transportation worldwide.

Cargo Operations Officer

Job Duties:

  • Act as key customer contact window and perform reservation and load planning functions which cover timely creation of cargo bookings in Cargo Spot with accuracy and correct rating; preparation and finalization of load plan for maximum utilization of aircraft capacity; production of cargo manifest and its distribution to relevant parties.
  • Support sales and marketing activities related to client airlines; prepare and disseminate relevant product and marketing information such as flight schedule, rates, and shipment information to customers in a timely manner.
  • Collaborate with customers and airlines principal to drive dynamic flight plan that meets sales and demand forecast; and to manage proper control of ULDs;
  • Coordinate and communicate with Scheduling team in Head office for all sales and operational matters related to schedule change or cancellation, load plan, etc. in a timely manner.
  • Coordinate and communicate with Ground Handling Agent for all operational matters including, but not limited to, cargo acceptance status, change of flight plan and load plan,and other shipment related issues and provide necessary solutions if necessary.
  • Monitor customers’ performance on shipment irregularity, late tendering of shipments and documents and communicate to agents for corrective actions;
  • Handle customers’ requests and complaints and provide necessary support and service in a professional manner;
  • Compile market intelligence, sales and operational data and prepare relevant reports to management on weekly and monthly basis;
  • Perform shift duties as per roster (40 hours /week) and any other ad hoc duties including ramp activities at airport as assigned by the company;
  • Working location: Airport or Town Office


  • Excellent command of both spoken and written English and Chinese
  • University Graduate or Diploma in Supply Chain & Logistics industry preferable
  • Minimum 3-5 years of experience in cargo handling within airlines, logistics, freight forwarding, courier express industry or airport ground handling agents.
  • Holder of RAR & DGR Certificates is preferred
  • Knowledge in Cargo Spot system is advantageous
  • Good inter-personal and communication and strong problem solving skills
  • Detail-oriented, patient, able to work under time pressure
  • A positive attitude, self-motivated, and good team player with a passion to work in the airlines industry
  • Proficient in PC applications and MS Office (Excel, Word, PowerPoint, and Outlook)
  • Flexibility to work at airport or city office as required by the company

Attractive remuneration package including transportation allowance, annual leave, medical insurance, double pay and discretionary bonus will be offered to the right candidate.

Interested candidate, please send your resume, current and expected salary to our personnel department attention to:

Personal data collected will be used for recruitment purpose only.


Job Position Level:
Employment Term:
Full Time 
Min. Edu. Level Req:
Minimum QF Level attained:
Total Working Exp:
Outlying Islands / Chek Lap Kok
  • Double Pay
  • Medical Insurance
  • Performance Bonus
  • Transportation Allowance
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