Cinderella Media Group
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Employer Ref: 4109606/001_157597222852835
Recruit Ref: L0457253711
Posting Date: 2019-12-10
Page Personnel
Page Personnel

As part of PageGroup, Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers. PageGroup operates through 155 offices in 35 countries worldwide. First established in London in 1976, we've been bringing jobseekers and employers together for more than 30 years. London listed, we opened our first Asian office in Hong Kong in 1994 and currently we have offices in all major business hubs across the APAC region, including Australia, Singapore, Tokyo, Malaysia, India, Taiwan, Shanghai, Beijing, Shenzhen, Guangzhou, Pudong and Suzhou.

So if you're looking to take your career to the next level, visit

Senior Customer Service Officer - Lifestyle Shopping Mall

Our client is one of the luxurious shopping mall located in the art of Hong Kong. They are currently looking for talents who have solid experience in handling customer redemption requests or customer service management to join their team.

Client Details

Our client if a luxury shopping mall located in the heart of Hong Kong. They aim to offer unforgettable experiences and tailor-services to each of their premium customers. They are currently looking for talents who has solid experience in concierge services, customer service management or redemption services to join their team.


  • Support daily operation of the concierge counter
  • Assist customers with their needs in a professional manner
  • Handle redemption request in a timely manner
  • Deliver company policy accurately
  • Deliver clear and accurate information of the shopping mall
  • Handle complains and reassure customers
  • Identify service gap and offer recommendation to the management team
  • Handle ad-hoc duties as assigned


  • High Diploma or above
  • 2 - 3 years of experience in handling customer redemption
  • Candidates with experience in retail store/ telecommunication retail store/ shopping mall are highly preferred
  • Good team player
  • Good command of both spoken and written English and Mandarin
  • Able to work under pressure
  • Strong customer service mindset
  • Willing to perform shift duties
  • Native English speaker will also be considered

Job Offer

  • Competitive salary package
  • Good benefit package
  • 5 day work week
  • Structured training sessions will be provided
  • Flexible working style
  • Promising career progression
  • Reputable brand name

*** Click here to apply. ***

Employment Agency 
Job Category / Function:
Job Position Level:
Employment Term:
Full Time / Permanent 
Min. Edu. Level Req:
Associate Degree / Higher Diploma 
Total Working Exp:
Hong Kong / Hong Kong
  • Bank Holiday
  • Bonus for a recruit / new joiner
  • Family Friendly Policy
  • Flexible Working Hours
  • Free Shuttle Bus
  • Gratuity
  • Housing Allowance
  • Labour / Statutory Holiday
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