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Employer Ref: RTB-06183
Recruit Ref: L0532811938
Posting Date: 2022-06-24
PCCW Solutions Limited
PCCW Solutions Limited

PCCW Solutions, the IT flagship of PCCW Group, is a leading IT services company, a digital transformation and outsourcing partner of choice for clients in all industries across the Pan-Asia region. We adopt cutting-edge technologies to empower clients transform digitally, create business values and success in the ever-changing economic environment. With our global data center coverage and innovative Infinitum™ solutions suite, including Cloud, Advanced Analytics, AI, Digital and IoT solutions, we have digitally transformed businesses across many industries, revolutionizing the way they operate, and transforming customer experiences along the way. Please visit our LinkedIn Career Page: https://www.linkedin.com/company/pccw-solutions-limited-official-company-page/jobs/

Systems Administrator (Customer Service Assistant)

Responsibilities

  • answer and respond to calls and emails
  • research required information using available resources
  • identify and escalate priority issues
  • route calls to appropriate parties according to available guideline
  • follow up customer calls where necessary
  • document all call information according to standard operating procedures
  • complete call logs

Requirements

  • DSE / HKCEE, high school diploma or equivalent
  • knowledge of call center telephony and technology
  • good command in Cantonese and English, Putonghua is an advantage
  • experience working for IT helpdesk / IT Call Center is an advantage
  • 5-day work a week
  • shift duties may be required with compensation leave / shift allowance

Interested candidates are encouraged to submit application by email : PCCWSTA@pccw.com or via Apply - https://job.pccw.com/job-invite/10591/


Summary
Industry:
Information Technology 
Job Category / Function:
Job Position Level:
General 
Employment Term:
Full Time / Permanent 
Min. Edu. Level Req:
F.5 / HKCEE 
Minimum QF Level attained:
-- 
Total Working Exp:
-- 
Salary(HKD):
--
Benefits:
  • Five-Day Work
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