We are looking for Service Delivery Manager to manage a team to delivery IT professional service.

Key Responsibilities:

• Manage and lead a team of IT professionals responsible for Helpdesk and Deskside teams.

• Develop and implement service delivery strategies that align with organizational goals.

• Ensure that all infrastructure services are delivered in accordance with SLAs and best practices.

• Monitor service performance and prepare reports for management.

• Coordinate with other IT departments to ensure seamless service integration.

• Identify areas for improvement in service delivery processes and implement solutions.

• Maintain relationships with clients and service providers.

• Oversee incident management and ensure timely resolution of issues.

• Conduct regular reviews of service delivery and implement improvements as necessary.

• Ensure compliance with relevant policies, standards, and regulations.

 Qualifications

 Education:

• Bachelor’s degree in computer science, Information Technology, or a related field.

• Relevant certifications (e.g., ITIL, PMP, or similar) are a plus.

• 5+ years of experience in IT service delivery or infrastructure management.

• Proven experience in managing teams and delivering IT infrastructure services.

• Strong understanding of IT infrastructure components (M365, MS AD, Endpoint Management, networks, storage, etc.).

• Excellent project management and organizational skills.

• Strong analytical and problem-solving abilities.

• Effective communication and interpersonal skills.

• Ability to work collaboratively in a team-oriented environment.