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Prowess Recruitment Consulting Limited

Customer Care Representative - Global Account Service

Recruit Ref: L04867494

Excellent opportunity for customer service representative with a quality customer care skillset and previous experience working on customer service centre to join a market-leading company that pride themselves on the quality of their service and the treatment of their staff. 

On our client offer is the chance to have good earning potential, and the chance to progress as the company continues to grow organically. 

This company are an industry leader in the logistics forwarder, provide the logistics solution of global forwarding services. 

The company supply a wide range of forwarder product solutions for globe clients. They are growing in strength within their market share having secured significant national and local projects. 

The ideal candidates will be Customer Care Representative with previous experience working on customer service in MNC. 

Responsibilities: 

  • Resolve incoming inquiries, complaints and claims queries.
  • Work closely with Customer Service and Sales & Marketing Team.
  • Manage customer complaints and take charge of resolution.
  • Assist in preparing performance statistical reports.
  • Maintain the good relationship with the clients.
  • Provide project coordinator role to work closely with Solutions Manager.  

Requirements: 

  • Diploma holder over 4 - 8 years’ experience in customer care service.
  • Good experience to handle high volume hotline environment.
  • Effective communication and good email correspondence manner.
  • Customer-oriented and able to solve customer problems independently.
  • Detail-minded, analytical and possess a mindset of continuous improvement.
  • Good command of spoken and written English and Chinese (Cantonese and Mandarin).
  • Good PC knowledge with good SAP/ ERP systems using experience. 

Offer:

  • Salary: $16-18K x 13 months 
  • Career Promotion scheme
  • Working day: 5.5 days
  • Annual leave, MPF, Medical and bonus  

VISIT OUR WEBSITE AT: http://www.prowess.hk  

Priority Application through our website will be firstly considered and it also enhances our efficiency. For interested candidates, you can attach other document, certificate and reference letter through the website or email to us. 

為了協助你盡快找到理想工作和提高我們的效率, 所有於 jobs@prowess.hk 的申請都會被優先考慮和處理. 如果有其他補充資料, 你可以網上遞交或電郵給我們. 

Tel : 852 - 2838 9621

Fax : 852 - 2838 9620

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Keywords: care,customer,account,hotline,keyaccount

About Prowess Recruitment Consulting Limited

Prowess Recruitment Consulting Limited is a fast growing company and committed to providing recruitment executive research services. To effectively serve clients and candidates, as well as recruiting in specialty markets such as banking services, financial & investment industries, retail services, telecommunications, food service, consumer products and the industrial, medical and service sectors, while maintaining a strong executive recruiting presence in traditional markets such as logistics, human resources and construction. 

Our executive recruitment consultants use their extensive industry knowledge and experience to do more than publicize job openings. We search for and locate the right candidates for our clients and work as consultants throughout the hiring process. 

PLEASE VISIT OUR WEBSITE AT:http://www.prowess.hk

Tel : 852 - 2838 9621
Fax : 852 - 2838 9620 
Email: jobs@prowess.hk

Company Industry

Employment Agency

Benefits

  • Bank Holiday
  • Double Pay
  • Free Shuttle Bus
  • Medical Insurance
  • Overtime Pay
  • Year end bonus
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