Job Description & Responsibilities

• Provide daily operational support to travel arrangers and travelers, including flight bookings, accommodations, and transportation, ensuring full compliance with the firm’s travel policies.

• Effectively manage unexpected challenges such as flight cancellations, itinerary changes, and emergencies by delivering prompt problem-solving under pressure.

• Responsible for reconciling monthly payments and preparing monthly reports.

• Demonstrate proficiency in travel management software, including Online Booking Tools (OBT) and related systems, to streamline processes, maintain accuracy, and facilitate smooth integration between systems.

• Deliver exceptional customer service by building and maintaining positive relationships with travelers and internal stakeholders, promoting collaboration, and supporting the firm’s objectives of cost savings and emission reduction.

• Manage vendor relationships through established contacts and strong negotiation skills, securing reliable, cost-effective services and favorable terms for the firm.

Requirements

• Tertiary education in Travel and Tourism Management, Hospitality Management, or Business Administration.

• At least 5 years of supervisory experience in TMC operations or Corporate Travel Administration.

• MICE experience is an advantage.

• Strong initiative and sense of responsibility, able to work independently.

• Familiar with MS applications and possess good knowledge of GDS and hotel booking systems.

• Good command of both written and spoken English, Mandarin, and Cantonese.

• Occasionally required to work long hours, weekends, or public holidays.

• Candidates with more extensive industry experience may be considered for a Senior Administrator position.